# Head of HRES Service Delivery – Hong Kong

**Company**: Morgan Stanley
**Location**: Hong Kong
**Experience**: senior
**Job type**: full-time
**Category**: HR
**Industry**: Finance

**Apply**: https://ms.wd5.myworkdayjobs.com/en-US/External/job/Hong-Kong-Hong-Kong/Head-of-HRES-Service-Delivery---Hong-Kong--Director_PT-JR042386?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a8cff5f6-2ee

## Description

We’re seeking an experienced leader to join our team as Head of HRES Service Delivery – Hong Kong. This role is responsible for leading the end-to-end delivery and ongoing transformation of HR Employee Services (HRES) across Hong Kong, driving operational excellence, service innovation, and a world-class employee experience.

In the Human Capital Management division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools they need to succeed. This is a Director level position within the HR Employee Services (HRES) team. The successful candidate will champion process optimization, strengthen governance and controls, and drive continuous improvement across the employee lifecycle.

**Responsibilities:**

- Lead and oversee all aspects of HRES service delivery in Hong Kong, ensuring seamless execution of HR operations and employee services.

- Drive the evolution of the HRES operating model through process improvement, service optimization, and operational transformation initiatives.

- Manage key stakeholder relationships across the business and partner closely with global HR teams and external service providers.

- Ensure compliance with all applicable policies, procedures, regulatory requirements, and risk management standards.

- Establish a high-performing culture focused on service excellence, accountability, and continuous improvement.

- Oversee outsourced vendor relationships, including governance, performance management, and issue escalation.

- Promote standardization, consistency, and efficiency across HR processes while delivering a positive stakeholder experience.

- Lead local communications, training initiatives, onboarding activities, and knowledge management programs.

- Support the successful transition of new services, processes, and operational initiatives into the team.

**Requirements:**

- Demonstrated leadership experience in HR service delivery, operations, or shared services environments

- Experience managing hybrid delivery models (onshore, offshore, and vendor)

- Strong track record in operating model transformation, outsourcing, or service optimization

- Deep understanding of tiered service delivery models and case management frameworks

- Strong stakeholder management and influencing skills

- Proven ability to balance operational execution, advisory support, and governance

- Strong risk and controls mindset

- At least 6 years' relevant experience

**Benefits:** Morgan Stanley offers competitive employee benefits and perks, including support for employees and their families at every point along their work-life journey.

## Skills

### Required
- HR service delivery
- operations
- shared services
- process improvement
- service optimization
- stakeholder management
- governance
- risk management

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Source: [Apply at ms.wd5.myworkdayjobs.com](https://ms.wd5.myworkdayjobs.com/en-US/External/job/Hong-Kong-Hong-Kong/Head-of-HRES-Service-Delivery---Hong-Kong--Director_PT-JR042386?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)