# Customer Service (Seasonal)

**Company**: Five Star Solutions
**Location**: Huntsville, Alabama
**Work arrangement**: remote
**Job type**: Seasonal
**Salary**: USD 15-15 per-hour-wage
**Category**: Customer Service
**Industry**: Other

**Apply**: https://jobs.lever.co/getfivestar/ea95b5cc-8e10-470a-a46e-d4b58cb4eb55?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a8ca8341-fff

## Description

We are seeking individuals who enjoy helping others to provide high-quality customer service.

This seasonal role involves answering telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, with a focus on seasonal holiday ordering.

**Qualifications**

- Previous 3-6 months of customer service or customer support experience preferred

- Previous 3-6 months of call center or office background experience a plus

- Basic computer skills

- Quick learner, able to work independently

- Strong phone and verbal communication skills, along with active listening

- Must be 18 years of age

- A background check will be required

**Responsibilities**

- Manage large amounts of inbound or outbound calls in a timely manner

- Address customer questions and concerns on all products and services through multiple communication channels

- Follow communication scripts when handling different topics

- Identify customers' needs, clarify information, research, and provide solutions and/or alternatives

- Access company and client resources to accurately handle calls

- Seize opportunities to upsell products when they arise

- Skillfully multitask without loss of efficiency or composure

- Maintain punctuality and attendance at all scheduled times

- Remain positive and professional in all customer interactions

- Flexibility to cross-train as requested

**Bring Your Own Device (BYOD)**

- Provide your own equipment and workspace

- Verified internet service (secure, reliable, and dedicated high-speed) is required

- Established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

**Hardware/Software Requirements**

- Processor: Intel Core i5-8250U Series or greater

- Memory: 8GB on Windows 10 or higher 64 bits

- Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)

- USB headset

- Up-to-date antivirus software and enabled firewall

**Additional Information** Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce.

## Skills

### Required
- customer service
- communication
- basic computer skills
- active listening
- multitasking

### Nice to have
- call center experience
- office background experience

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/getfivestar/ea95b5cc-8e10-470a-a46e-d4b58cb4eb55?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)