# Patient Care Representative – Call Centre

**Company**: IQVIA
**Location**: Lima
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Lima-Peru/Agente-de-Call-Center-para-Programa-de-Soporte-a-Pacientes_R1573832?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a8b5774d-725

## Description

Join IQVIA, The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients.

We are seeking a Patient Care Representative to join our Call Centre team. The main objective of this role is to provide telephone and digital support to patients.

**Responsibilities:**

- Handle incoming and outgoing patient calls.

- Provide clear and accurate information about Patient Support Programmes.

- Record and update data in CRM.

- Resolve patient concerns with empathy, professionalism, and patient orientation.

**Requirements:**

- Experience in telephone customer service, call centre roles in healthcare companies.

- Experience in Patient Support Programmes (PSP) or patient care.

- Excellent verbal and written communication skills.

- Proficiency in computer tools and management systems (Microsoft Office, CRM).

- Strong empathy and service-oriented attitude.

## Skills

### Required
- telephone customer service
- call centre experience
- patient support programmes
- Microsoft Office
- CRM
- empathy

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Lima-Peru/Agente-de-Call-Center-para-Programa-de-Soporte-a-Pacientes_R1573832?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)