# Warranty Coordinator

**Company**: Ford Business Solutions
**Location**: Szentendre, Kozep-Magyarorszag
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/71938?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a8a66f27-b50

## Description

Ford Business Solutions is looking for a Warranty Coordinator to join the Ford Customer Service Team in Szentendre.

## Responsibilities

- Manage warranty hotline – dealer/Importer warranty request handling, supporting claim submission, liaising with the assessors.

- Handle and manage prior approval requests (PAR); cooperate with Technical Hotline in case of escalation.

- Prepare and present warranty training about processing, claim submission, correction, and tracking.

- Update warranty manual and warranty policy procedures.

- Determine parts import cost in EDM and warranty labor revision in cooperation with European Warranty Office (EWO).

- Cooperate with the Warranty Audit department if needed.

- Monitor dealer’s warranty performance, claim submission, and claim types.

- Generate reports, e.g., FSA performance, repair type, etc.

## Qualifications

- University or College Degree, preferably in mechanical engineering.

- Technical knowledge and automotive experience.

- Active driving license for category B.

- At least 2-3 years of work experience in a technical field.

- Fluent written and spoken English; other languages are welcome.

- Good communication skills, proactive personality, and ability to work individually.

- PC skills.

## What you’ll love about us:

- Being part of a fully supportive, collaborative, and dynamic team.

- Hybrid working model with 4 days on-site per week.

- Continuous challenges and great opportunities contributing to your professional development and next career step.

- Cafeteria – benefits package.

- Discount for used car purchases and test-driving opportunities.

- Shuttle bus service between local train station and the office.

## Skills

### Required
- mechanical engineering
- automotive experience
- technical knowledge
- English language
- communication skills
- PC skills

### Nice to have
- other languages

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/71938?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)