# Senior Full Stack Engineer, Solve Voice

**Company**: Zendesk
**Location**: Austin, Texas
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $145,000.00-$217,000.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Austin-Texas-United-States-of-America/Senior-Full-Stack-Engineer--Solve-Voice_R34787?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a8545e7c-61a

## Description

Join Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're seeking a Senior Full Stack Engineer to build the real-time voice AI product that makes live conversations feel natural and reliable. Your work will reduce latency, improve conversation flow, and make voice interactions an effective channel for AI-driven support.

## What you'll be doing

- Design and implement backend services powering real-time voice conversations, focusing on latency, reliability, and observability.

- Build integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services.

- Ship end-to-end product features across backend systems and user-facing web experiences when required.

- Improve platform reliability and performance: monitoring, tracing, autoscaling, and failure recovery.

- Address real-time interaction challenges such as turn-taking, interruptions, responsiveness, and graceful handoff to humans.

- Partner with product and design to deliver voice experiences that feel polished and human.

## What you bring to the role

- Solid backend fundamentals with experience designing APIs, async systems, and scalable integrations.

- Hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols.

- Product-driven engineering mindset , you ship user-facing features and care about UX quality.

- Ability to debug and optimize latency and reliability issues in production systems.

- Enjoys cross-functional collaboration with product, design, and ML/speech teams.

## Basic qualifications

- 3+ years building production software, with significant backend engineering experience.

- Experience with real-time or event-driven systems (WebRTC, SIP, streaming APIs).

- Proficiency in Python or equivalent backend languages and async architectures.

## Preferred qualifications

- Experience with telephony stacks, SIP, media servers, or speech/ASR/TTS integrations.

- Familiarity with LLMs, speech models, or conversational AI production infrastructure.

- Experience on fullstack teams shipping both backend and frontend user experiences.

- Expertise in diagnosing performance and reliability issues under real-time constraints.

The US annualized base salary range for this position is $145,000.00-$217,000.00.

## Skills

### Required
- Python
- async architectures
- real-time systems
- WebRTC
- telephony protocols
- API design
- scalable integrations

### Nice to have
- telephony stacks
- SIP
- media servers
- speech/ASR/TTS integrations
- LLMs
- speech models
- conversational AI production infrastructure
- fullstack development

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Austin-Texas-United-States-of-America/Senior-Full-Stack-Engineer--Solve-Voice_R34787?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)