# Customer Experience Manager, Advanced Services

**Company**: Robinhood
**Location**: Westlake, TX
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $96,900-$114,000 USD
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/robinhood/jobs/7974199?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a8370075-56a

## Description

## Join the Future of Finance

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. As a Customer Experience Manager, Advanced Services, you will lead a specialized customer-facing team dealing with complex equities and derivatives.

## Responsibilities

- Support key initiatives improving customer experience metrics by collaborating with cross-functional teams.

- Develop deep subject matter expertise in Options, Margin, Futures, and Prediction Markets to effectively lead and resolve technical customer queries.

- Resolve escalated and complex customer issues using internal tools like Salesforce and Twilio.

- Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.

- Balance business integrity and strict regulatory compliance in all customer interactions.

- Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness.

## Requirements

- Active FINRA Series 7, 63, and 24 (or 9/10) required.

- Series 3 required within 90 days of hire.

- Proven leadership experience, such as a Team Lead or Manager role, with a proven ability to drive results.

- Strong subject-matter expertise in financial services, specifically Equities, Corporate Actions, and advanced derivative products.

- Strong critical thinking and analytical skills.

- The ability to concisely and accurately communicate complex financial topics.

## Leadership Expectations

- Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.

- Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.

- Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

## Benefits

- Challenging, high-impact work to grow your career.

- Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.

- Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.

- Lifestyle wallet , a highly flexible benefits spending account for wellness, learning, and more.

- Employer-paid life & disability insurance, fertility benefits, and mental health benefits.

- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

- Exceptional office experience with catered meals, events, and comfortable workspaces.

## Salary Range

The expected base pay range for this role is $96,900-$114,000 USD.

## Skills

### Required
- FINRA Series 7
- FINRA Series 63
- FINRA Series 24
- Financial Services
- Equities
- Derivatives
- Leadership
- Analytical Skills
- Communication Skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/robinhood/jobs/7974199?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)