# Technical Account Manager (Tokyo, Japan)

**Company**: Figma
**Location**: Tokyo, Japan
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/figma/jobs/6006175004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a831b58d-a9e

## Description

We are seeking a Technical Account Manager to join our team in Tokyo. As a Technical Account Manager, you will serve as a trusted technical advisor to our largest enterprise customers, helping them adopt and scale Figma across complex technical environments.

This role sits at the intersection of customer success, enterprise architecture, and developer workflows. You will work closely with customer enablement, sales, and product teams to guide customers through sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility.

Your goal is to reduce technical risk, accelerate adoption, and ensure customers are set up for long-term success.

Key responsibilities include:

- Serving as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals

- Leading structured technical engagements that assess customers' current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation

- Guiding customers through enterprise API usage and system integrations, helping them extend Figma's capabilities within their broader technology ecosystems

- Partnering with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives, and other emerging platform capabilities

- Delivering technical workshops and training sessions to help customers confidently use sophisticated platform features

- Collaborating cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance

- Surfacing technical insights and opportunities that support renewals, expansion, and long-term account growth

- Building strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value

We'd love to hear from you if you have:

- 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization

- A solid understanding of enterprise systems, APIs, integrations, development frameworks, and identity management frameworks

- Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies

- Superb communication skills and the ability to confidently engage both technical and non-technical audiences

- A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments to help tackle technical challenges

- Professional fluency in both English and Japanese

While not required, it's an added plus if you also have:

- Familiarity using Figma or other design and developer collaboration tools

- Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards

- A background in frontend development or familiarity with design-to-code workflows

- Delivered technical workshops, enablement sessions, or advisory services in past roles

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

## Skills

### Required
- Enterprise systems
- APIs
- Integrations
- Development frameworks
- Identity management frameworks
- AI-powered solutions
- Dev Mode adoption
- Extensibility initiatives
- Figma

### Nice to have
- Frontend development
- Design-to-code workflows
- Structured AI guideline or instruction files
- MCP servers or AI agents

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/figma/jobs/6006175004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)