# Sr. Technical Service Advisor

**Company**: Hewlett Packard Enterprise
**Location**: Bogota, Cundinamarca
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bogota-Cundinamarca-Colombia/Sr-Technical-Service-Advisor_1211955-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a82b09aa-6bc

## Description

We are seeking a Sr. Technical Service Advisor to join our Advanced Services team. As a Sr. Technical Service Advisor, you will be responsible for providing exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance for designated customers.

Key responsibilities include:

- Acting as a single point of contact for post-sales customer service issues in the account for the customer, partners, and account team

- Supporting the account/customer with alignment to services sales and product sales activities

- Tracking and managing the deliverables of HPE Networking Foundation care, Advanced Care, Premium Care

- Helping support cases resolved as per SLAs and expedite/escalate critical issues among HPE Networking technical support teams

- Proactively escalating and bringing people with required expertise together to bring critical and important issues to closure

- Acting as an interlock between Customer and HPE Networking Professional Services, Advanced Services and Education Services for the services to be delivered to the customer

- Coordinating and overseeing all customer service delivery into the account

- Conducting periodic reviews with customer to review Juniper service delivery metrics, SLA and quality

- Establishing a customer-specific operational status and reporting framework (using ITIL), and leading in the delivery and presentation of status reports

- Using professional knowledge to review and assess open software defects

- Delivering proactive consulting services such as technical analysis and recommendations

- Partnering with Customers in conducting periodic Juniper product health checks to identify potential product improvement areas

- Reviewing and evaluating network plans and assisting in the planning of new feature implementation and product deployment

- Engaging with HPE Networking engineering teams to improve potential quality issues with products

- Documenting and maintaining customer network solutions knowledge and educating other internal Juniper resources for a better support experience

The ideal candidate will have:

- 8+ years of experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS-Networks

- A bachelor's degree in electrical/electronic Engineering, Computer Science or equivalent

- Experience working in large enterprises, Network service providers

- ITIL Framework process knowledge

- Experience and desire to work on automation

- Amiable communication, interpersonal and social skills

- HPE Networking product certifications (HPE Aruba Networking – switching, Campus access, Data Center, HPE Juniper – JNCIA/JNCIS/JNCIP/JNCIE) or industry equivalents

We offer a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of our team members and their loved ones.

## Skills

### Required
- TCP/IP
- QoS
- VLAN
- STP
- IPSEC
- NAT
- IPv6
- Layer2
- Layer3 protocols
- VRRP
- OSPF
- BGP
- Multicast
- MPLS VPN
- Segment Routing
- Traffic engineering
- DC switching
- VxLAN
- EVPN
- SD-WAN
- Wireless
- ITIL Framework

### Nice to have
- automation
- HPE Networking product certifications

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bogota-Cundinamarca-Colombia/Sr-Technical-Service-Advisor_1211955-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)