# Technical Consulting Engineer

**Company**: Cisco
**Location**: Krakow
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Krakow-Poland/Technical-Consulting-Engineer_2023404?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a8043a87-6ed

## Description

You will serve as a primary technical point of contact, driving customer value through proactive engagement and complex problem resolution.

Responsibilities:

- Resolve complex technical issues by performing deep-dive troubleshooting across network, application, and cloud service provider environments.

- Lead cross-functional collaboration with internal engineering teams to document problem definitions, troubleshooting procedures, and resolution steps.

- Drive continuous improvement by identifying workflows ripe for automation and contributing to the ThousandEyes customer support forum.

- Participate in a 24x7 support coverage model to ensure high availability and responsiveness for global customers.

Minimum Qualifications:

- Bachelor’s degree in Computer Science, Engineering, or a related field, or 4 years of equivalent professional experience in a technical support or engineering role.

- Proven experience working in a customer-facing technical support organization.

- Demonstrated expert understanding of network and application protocols (e.g., TCP/IP, DNS, HTTP/S, BGP).

- Hands-on experience with Linux-based operating systems, including administration, troubleshooting, and performance tuning.

- Proven experience managing technical issues in cloud-based or SaaS environments, including container orchestration (e.g., Kubernetes, Docker) and virtualization (e.g., KVM, VMware).

Preferred Qualifications:

- Professional certifications such as CCNA, CCNP, CCIE, or DevNet.

- Proficiency in at least one scripting language, such as Python or JavaScript, for automation and data analysis.

- Experience with infrastructure-as-code tools such as Ansible or Terraform.

- Demonstrated ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.

- Strong understanding of security, authentication, and SSO protocols within enterprise environments.

## Skills

### Required
- TCP/IP
- DNS
- HTTP/S
- BGP
- Linux
- Kubernetes
- Docker
- KVM
- VMware
- Computer Science
- Engineering

### Nice to have
- Python
- JavaScript
- Ansible
- Terraform
- CCNA
- CCNP
- CCIE
- DevNet

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Krakow-Poland/Technical-Consulting-Engineer_2023404?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)