# Gerente De Piso Restaurante - Soho House Mexico City

**Company**: Soho House
**Location**: Ciudad de México, CDMX
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5002858101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a7fccc8d-2ad

## Description

We are seeking an experienced Restaurant Floor Manager - Food & Beverage to join our team at Soho House Mexico City.

As Restaurant Floor Manager - Food & Beverage, you will be responsible for managing the service, quality control, and ensuring a consistent food and beverage experience, under the direction of the Club Manager and/or General Manager.

Key Responsibilities:

- Lead influentially and proactively in conjunction with the General Manager to ensure that service, staffing, and member and guest experience exceed expectations, while achieving financial and budgetary objectives.

- Demonstrate passion for customer service and excellent communication and interaction skills with members, guests, and colleagues, maintaining high levels of internal and external service.

- Collaborate with internal and external stakeholders to create, design, train, and implement exceptional menus, manage purchasing, and make continuous improvements to the operation.

- Proactively identify customer needs and develop action plans to enhance experience and minimise risks.

- Comply with and collaborate on People & Development guidelines, supporting recruitment processes to attract, develop, and retain high-performance talent and potential.

- Establish objectives, key performance indicators (KPIs), schedules, policies, and procedures.

- Foster transparency and open communication that promotes team awareness, sense of belonging, and accountability, with emphasis on motivation and teamwork.

- Comply with all procedures related to food allergies and maintain a clean, hygienic, healthy, and safe work environment for colleagues, members, and guests, ensuring compliance with safety regulations.

- Prepare daily and weekly reports that include, among other aspects, service standards, allergy procedures, staffing, sales, profitability, and proactive solutions to mitigate future risks.

- Perform other functions assigned by your supervisor or manager.

Requirements:

- Minimum 5 years of experience in a similar position.

- Detail-oriented, process-focused, and problem-solving skills in high-volume and fast-paced environments.

- Experience with POS systems (or similar), OpenTable, Opera, or other hospitality-focused technologies.

- Passionate and influential leader, able to communicate positively and lead teams promoting efficient and effective service-oriented practices.

- Knowledge of culinary trends and beverages, as well as local health and safety best practices and regulations.

- Ability to manage personnel and meet or exceed established financial objectives.

- Customer and service-focused, with a flexible and proactive attitude.

## Skills

### Required
- Leadership
- Customer Service
- Communication
- Menu Planning
- Inventory Management
- Financial Management
- Time Management
- Problem-Solving
- Team Management
- Health and Safety Regulations

### Nice to have
- Spanish
- POS systems
- OpenTable
- Opera

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5002858101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)