# Field Service Engineer I, Development Program

**Company**: Ultima Genomics
**Location**: Fremont, California
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Salary**: up to $37 per hour
**Category**: Engineering
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/ultimagenomics/jobs/5619330004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a7f4f00e-fc6

## Description

Ultima Genomics is seeking a highly motivated Field Service Engineer I - Development Program to train for our Field Service Development Program.

Immerse yourself in a 4-month program at our San Francisco Bay Area headquarters to learn how to be a field service engineer at a cutting-edge genomics startup before being placed at one of our many customer sites in regions across the country.

**How You'll Contribute**

- Provide on-site service to one account or small region, repair and/or installation of company instrumentation currently under development

- Review technical reports and documents from customers, analyze issues with technical staff to find root cause and communicate next steps and timelines to customers

- Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases

- Manage customer interface with research and development groups, maintain a working relationship with customers and instill confidence and credibility in our company and product

- Exceed customer expectations of service, support, and the product under development

- Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations

- Other job duties as assigned

**Qualifications, Skills, Knowledge & Abilities**

- BS in science or engineering

- Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting

- Skilled at interpreting technical documentation and schematics (Electrical, Wiring, Fluidic, and mechanical drawings)

- Ability to relocate to any US city at our client site, after our program

- Good people skills with the ability to work independently and in a group

- Talented at building prototypes from preliminary drawings and schematics

- Meticulous and detail-oriented, excellent organizational and communication skills

- Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team

- Experience in the biotech industry is a plus

- Holding a valid driver license is required, ability to travel 50% of the time, when necessary

**Compensation**

- Base pay up to $37 per hour, if performed in California

- Competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits

## Skills

### Required
- electro-mechanical assembly
- server installations
- instrumentation troubleshooting
- technical documentation
- schematics interpretation

### Nice to have
- biotech industry experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/ultimagenomics/jobs/5619330004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)