# Support Engineer

**Company**: Zuma
**Location**: US and Canada
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.lever.co/getzuma/aeba8354-1a4c-4ebf-88c5-025de0c4cd4e
**Canonical**: https://yubhub.co/jobs/job_a7ecea67-cee

## Description

As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team, and product vision. You'll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow.

This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You'll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.

Responsibilities:

* Maintain and help debug Zuma's internal admin onboarding tool for new customers
* Configure and manage backend feature flags for customers
* Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional
* Keep integration documentation accurate and up-to-date (and improve it for easier adoption)
* Debug existing integration issues when regressions occur
* Investigate and report on basic AI hallucination issues and knowledge base inconsistencies
* Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows

Why This Could Be Your Dream Role:

* You want to work at a company where customers feel your impact every day
* You'll have autonomy to design and implement innovative technical solutions
* Your work will directly impact thousands of apartment communities and millions of renters
* You'll receive significant equity in a venture-backed company with strong traction

Why You Might Want to Think Twice:

* This is a demanding role that will often require extended hours and deep commitment
* As a founding team member, you'll need to wear multiple hats and step outside your comfort zone
* You'll need to make thoughtful tradeoffs between innovation and immediate needs
* You'll interact directly with customers to understand their needs and occasionally travel to their offices
* We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs

Other Benefits:

* Great health insurance, dental, and vision
* Gym and workspace stipends
* Computer and workspace enhancements
* Unlimited PTO
* Company off-sites with the team
* Opportunity to play a critical role in building the foundations of the company and Engineering culture

## Skills

### Required
- Basic coding ability (Python or JavaScript)
- Familiarity with databases (MongoDB / Postgres)
- Strong understanding of APIs and ability to debug integration issues
- Clear written and verbal communication skills
- Attention to detail with a knack for documenting processes clearly and efficiently

### Nice to have
- Prior experience supporting SaaS or AI-driven platforms