# Senior Forward Deployed Product Manager **Company**: Fin **Location**: San Francisco, California **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $199,800 - $222,000 **Category**: Product Management **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/intercom/jobs/7111007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_a78ca022-ae4 ## Description Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. In AI, proximity to customer reality is the moat. Even the best model doesn't run itself: it takes someone who gets close enough to a customer's business to make it work, and that closeness doesn't happen on its own. That's where the Forward Deployed Product Manager comes in. You'll work directly with our biggest customers at the moments that matter most in their journey with Fin, whether that's proving out value in an evaluation, getting a deployment live, or expanding what's possible once it's working, and get them to real, measurable success with Fin faster than they'd get there on their own. **Responsibilities** - Own outcomes for a portfolio of strategic customers deploying Fin. Understand their business, their support operation, and their technical environment well enough that the deployment plan you propose earns trust immediately. - Run the full arc yourself. Pitch and demo Fin, scope the solution, hands-on configure it (including custom development if required), and unblock whatever gets in the way, whether that's a product gap, a technical integration, or a cross-functional snag. - Be the AI expert in the room. Customers should leave every conversation with you knowing more about how to get outstanding results from Fin. - Partner tightly with Sales, Success, and R&D so each deployment feels like one team to the customer, not a relay race. - Turn what you learn in the field into product. Bring specific, evidence-backed input, not just feature requests, to shape the roadmap. - Build the playbook as you go: the deployment patterns, templates, and best practices that make the next ten deployments faster than the first. - Help define what Forward Deployed PM means at Fin. It's a very novel role across the industry, still being shaped, and you'll help sharpen what it looks like here. **Requirements** - Experience: No minimum years required. We care about impact, drive, and potential, evidenced through the skills below, not tenure. - Customer obsession: Deep empathy paired with a bias for action. You're motivated by solving the real problem and delivering measurable results. - Communication & storytelling: You can pitch Fin to a room of executives, then get into the technical weeds with their engineers, adjusting depth and tone without losing either audience. - Technical fluency: You're able to talk to engineers and customers about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling. You're comfortable onboarding a customer into more technical product setups. - Evidence-based thinking: You use data, not anecdotes, to make the case for a deployment plan or a roadmap bet, and you're comfortable pulling and interpreting data (conversation logs, usage, CX metrics) to find the story. - Cross-functional influence: You navigate organizational boundaries easily, and bring people together to get the best outcome for customers and Fin. - Comfort with ambiguity: You thrive in fast-changing, undefined environments, switching fluidly between big-picture strategy and in-the-weeds execution. - Operational rigor: You're highly organized and structured, managing multiple deployments and priorities without becoming reactive, and you know when a moment calls for speed versus polish. **Benefits** At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. ## Skills ### Required - Customer obsession - Communication & storytelling - Technical fluency - Evidence-based thinking - Cross-functional influence - Comfort with ambiguity - Operational rigor ### Nice to have - Experience building product for enterprise customers - Startup or B2B SaaS experience - Background in technical consulting, solutions engineering, or customer success --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7111007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)