# Associate Technical Support Engineer

**Company**: Tanium
**Location**: Nagoya, Japan (Hybrid); Osaka, Japan (Hybrid); Tokyo, Japan (Hybrid)
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/tanium/jobs/7583434?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a77802a3-3da

## Description

This position requires Japanese fluency.

At Tanium, our Support Engineers play a crucial role in serving our customers by resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium.

As a Support Engineer, you'll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.

### Responsibilities

- Assist customers by triaging inbound support cases, solving customer support cases, and working with other Support Engineers to assist with their assigned cases.

- Answer customer questions in the Tanium community site.

- Improve customer experience by documenting best practices, tracking activity, documenting root cause, and reporting.

- Serve as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area.

- Test Tanium and provide feedback to the Engineering teams on how to improve the overall customer experience.

### Requirements

- Associate's degree or equivalent experience required.

- Bachelor's degree in Computer Science, MIS, or similar experience a plus.

- 3+ years of experience in a technical field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming.

- Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules.

- Problem-solving skills; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.

- Aptitude for comprehending complex troubleshooting.

- Good judgment; understand the importance of weighing cost and value in decision making and practice making good judgment calls with improved consistency over time.

- Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues.

### Nice to Have

- Prior experience and breadth of knowledge needed to support customers.

- Hands-on Tanium experience.

- Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.).

- Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python).

### Benefits

- Each team member has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

## Skills

### Required
- scripting
- programming
- networking
- security
- operations
- problem-solving
- troubleshooting

### Nice to have
- Tanium
- Endpoint Security
- Endpoint Support/Troubleshooting
- Incident Response
- Systems Management
- Utility Scripting

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tanium/jobs/7583434?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)