# Omne by FWD App Experience Manager

**Company**: FWD Group
**Location**: Hong Kong
**Experience**: senior
**Job type**: full-time
**Category**: Design
**Industry**: Insurance

**Apply**: https://fwd.wd3.myworkdayjobs.com/en-US/FWDcareersite/job/Hong-Kong---Taikoo-Shing-Group-Office/Director--Experience-Design_R-0020932-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/omne-by-fwd-app-experience-manager-a7658ee9-3a4/

## Description

We are looking for an experienced professional to execute and deliver the experience of the Omne by FWD app, providing market-leading customer experiences and activating key lifestyle and insurance services.

The successful candidate will manage the execution of design and customer journeys for the Omne by FWD app, translating user-centric design strategies into seamless, intuitive, and engaging experiences across all touchpoints.

Key responsibilities include:

- Managing and developing a high-performing experience design team to deliver a cohesive and uniform customer experience

- Designing and developing the UX/UI design process to enhance the value proposition of Omne

- Executing the user experience strategy for all markets, working to close capability gaps and translate unmet user needs into actionable plans

- Managing the prioritization of user needs through design, optimizing experiences to achieve target outcomes

- Collaborating with high-performing functional teams across Digital, User Experience, Operations, Product, and Technology

The ideal candidate will have:

- A university degree in UX/UI design, Graphic, Interaction, Web, Multimedia Design, or a related field

- Minimum 10+ years’ experience in multi-national environments, with at least 5+ years in a management or senior IC role with regional influence

- Proven experience in Financial Services, InsurTech, or eCommerce

- Extensive hands-on knowledge in designing complex mobile app solutions for complete digital environments

- Strong understanding of user-first and UX principles and experience applying them to drive positive user experience outcomes

In terms of benefits, you will be part of a dynamic organization that values innovation and customer experience.

The role is full-time and based in Taikoo Shing (Group Office), Hong Kong.

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## Skills

### Required
- UX/UI design
- Graphic design
- Interaction design
- Web design
- Multimedia design
- Design Thinking
- Agile

### Nice to have
- Financial Services
- InsurTech
- eCommerce
- Mobile app design
- Digital application design

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Source: [Apply at fwd.wd3.myworkdayjobs.com](https://fwd.wd3.myworkdayjobs.com/en-US/FWDcareersite/job/Hong-Kong---Taikoo-Shing-Group-Office/Director--Experience-Design_R-0020932-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)