# People Partner Lead, CX

**Company**: Gusto
**Location**: Scottsdale, AZ
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $158,300 - $195,237/year in Denver and $185,955 - $229,345/year for New York/San Francisco
**Category**: HR
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/8029182?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a75f189f-d91

## Description

We're seeking a senior People Business Partner to support Gusto's Customer Experience organisation. This role reports to Gusto's Head of People and serves as an embedded partner to the CX Leadership Team.

Responsibilities:

- Build trusted partnerships with CX VPs and the CX Leadership Team

- Lead difficult conversations on talent strategy, workforce planning, and org design

- Empower and develop 2 People Partners who deliver coaching and execute People programs

- Synthesize People data into actionable reads for CXLT

- Build lightweight, scalable People processes and playbooks

- Support core talent programs, including performance cycles and promotion processes

- Reinforce high performance standards and accountability

- Serve as liaison between CX and Gusto's broader People team

- Own end-to-end execution of org changes

Requirements:

- 10+ years of HRBP or People Partner experience

- Background at high-growth SaaS companies, preferably founder-led or recently public

- Demonstrated ability to operate at every altitude and manage a team

- Prior people management experience required

- Strong operator mindset and bias toward action

- Comfortable working with People data and translating it into a clear story

- Ability to thrive in ambiguity and hold a lot of detail

- AI-forward mindset

We offer competitive base pay, benefits, and equity (RSUs). The cash compensation amount for this role is between $158,300 - $195,237/year in Denver and between $185,955 - $229,345/year for New York/San Francisco.

## Skills

### Required
- HRBP
- People Partner
- talent strategy
- workforce planning
- org design
- AI

### Nice to have
- high-growth SaaS companies
- Customer Experience
- contact centers
- non-exempt or hourly workforces

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8029182?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)