# CX Technology Lead

**Company**: Who Gives A Crap
**Location**: Manila, Philippines
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service

**Apply**: https://job-boards.greenhouse.io/whogivesacrap/jobs/8916301002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a75c69cd-989

## Description

We are looking for a CX Technology Lead to own the technology used by our Customer Experience team. You will hold the roadmap for a stack of CX tools, including Zendesk, Zapier, Sprout, and others, and make decisions on what stays, what goes, and what gets replaced.

Responsibilities include:

- Leading the build-out of automations and AI-powered workflows to reduce busywork for the CX team

- Partnering with IT and Digital Product to implement new tools

- Growing and leading a direct report

- Reviewing and optimizing the CX tech stack

- Working with the Analytics & Insights team to redesign issue-type taxonomy

- Sketching out a 12-month roadmap of automation and AI experiments

Requirements:

- Experience leading a team and making technology decisions

- Fluency in technology, without needing to write code

- Comfort using AI tools and understanding their practical applications

- Ability to lead without being told how

Benefits include:

- Competitive, market-informed salary

- Meaningful support towards healthcare for team members around the world

- Generous paid leave

- Tailored learning and development opportunities

- Free toilet paper

## Skills

### Required
- Zendesk
- Zapier
- Sprout
- AI
- automation
- technology leadership

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/whogivesacrap/jobs/8916301002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)