# Renewals Manager

**Company**: GitLab
**Location**: Remote Ireland
**Work arrangement**: remote
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8885535002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a734e634-eb4

## Description

GitLab is seeking a Renewals Manager to join their team. The Renewals Manager will work under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work.

Responsibilities:

- Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.

- Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.

- Identify and surface expansion opportunities , additional seats, tiers, or modules , that come out of those conversations.

- Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.

- Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.

- Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.

- Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.

- Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab's communication framework.

- Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting.

Requirements:

- Can execute basic renewal processes independently and has been introduced to more advanced scenarios.

- Developing understanding of GitLab's way of working, values, and high-performance culture.

- Awareness of GitLab's remote work best practices.

- Growth mindset and sense of ownership , proactively seeks out ways to learn and improve, and takes action rather than waiting for direction.

- Strong attention to detail and organizational skills; comfortable managing many renewals at once.

- Clear written and verbal communication skills.

- Ability to follow defined processes and frameworks while flagging exceptions appropriately.

- Collaborative mindset and openness to feedback and coaching from senior teammates and manager.

Benefits:

- Benefits to support your health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental leave

- Home office support

## Skills

### Required
- renewal management
- customer success
- communication
- organizational skills
- analytical skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8885535002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)