# English and Romanian Speaking Support Associate - Remote work

**Company**: Wolt
**Location**: Timisoara
**Work arrangement**: remote
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/wolt/jobs/7526832?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a7129285-df5

## Description

At Wolt, we're building technology that brings joy, simplicity, and earnings to neighborhoods worldwide. We're now part of DoorDash, and together we're expanding globally.

We're seeking a full-time English and Romanian Speaking Support Associate to join our Shared Service Center in Timisoara, Romania. As a Support Associate, your primary responsibility is to ensure customers and partners have a positive experience and receive help within expected timeframes.

## Responsibilities

Day-to-day, you'll:

- Handle customer, courier, and merchant inquiries via live chat, phone, and email support

- Resolve escalations, operational issues, and time-sensitive cases quickly and professionally

- Support multiple Wolt markets, countries, user types, and ticket flows depending on business needs

- Maintain high-quality customer experience using empathy, clear communication, and Wolt's tone of voice

- Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines

- Use multiple tools simultaneously, including support platforms, communication channels, knowledge bases, and operational tools

- Stay updated with new processes, market changes, training materials, and internal updates

## Requirements

We're looking for:

- Excellent communication skills and patience

- Persistence, kindness, and empathy to find solutions

- Great attention to detail and strong focus

- Ability to handle complex tasks, multitask, and manage multiple interactions

- Fast decision-making in challenging moments

- Understanding of great customer experience importance

- Fluency in both Romanian and English (C1)

- High school diploma

- Willingness to work in shifts, including weekends and holidays

- Comfort with new apps and systems, adapting quickly to changes

- Previous work experience welcome, especially in similar roles

## Benefits

By joining us, you'll get:

- Fully remote work

- 15% cashback on Wolt orders

- Meal vouchers worth 40 RON per working day

- 5-day work week

- Medical subscription in Regina Maria clinics network

- Monthly sports activity budget (150 RON net)

- Access to Bookster, an online library

- Extra vacation days based on seniority

- 2-week structured onboarding program

- Structured mentoring from Team Leads

- Training sessions, workshops, and learning opportunities

- Clear career development path

- Employee Assistance Program

- Friendly, tolerant, and inclusive work environment

- Necessary equipment for work (laptop, monitor, headset)

## Working Hours

Wolt Customer Support operates 24/7, 365 days a year. You'll work in morning, afternoon, or night shifts, scheduled over a 9-hour period, including a 1-hour unpaid break. Paid working time will be 8 hours per shift. Shifts may include weekends and public holidays.

## Technical Requirements

- Strong and reliable internet connection

- Suitable remote working environment without distractions

- Fully remote position, but work must be performed from Romania only

- Availability to fully participate in training and onboarding

## Skills

### Required
- Romanian
- English
- customer service
- communication
- problem-solving

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/wolt/jobs/7526832?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)