# Sales and Client Success Manager **Company**: Sibylline Ltd **Location**: London, England **Work arrangement**: remote **Job type**: full-time **Category**: Sales **Industry**: Consulting **Apply**: https://jobs.smartrecruiters.com/SibyllineLtd/744000159900019-sales-and-client-success-manager-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_a7042204-694 ## Description As the Client Success Manager (CSM), Intelligence & Security, you will drive new business and client retention for Sibylline's intelligence platform. Working with security, intelligence, and risk teams at organisations across the UK and Europe, you will build a pipeline of new clients, look after a portfolio of existing accounts, and represent Sibylline at industry events. This is a client-facing role suited to someone early in their sales career who wants to build expertise in the intelligence and security sector. **Responsibilities** - Business Development: Generate new leads through outreach, networking, and event follow-up, targeting security, intelligence, and risk functions within the UK and European market. - Platform Sales: Run discovery conversations and product demonstrations, understand each prospect's intelligence requirements, and show how Sibylline's platform meets them. - Events: Attend and help staff industry events, conferences, and exhibitions across the UK and, at times, internationally to meet clients, generate leads, and raise Sibylline's profile. - Account Management: Act as the main point of contact for a portfolio of existing platform clients. - Renewals and Growth: Manage renewals so they are completed on time, and identify opportunities to expand accounts through additional users, services, or reporting. - Contracting: Support the preparation and administration of client contracts and order forms, working with internal commercial colleagues. - Client Feedback: Capture client feedback and feature requests and share them with the product team to inform platform improvement and development. - CRM and Reporting: Keep accurate records of all client activity, pipeline, and forecasts in our CRM system. **Knowledge, Skills, and Abilities** - Driven and curious self-starter who is keen to learn and able to work with increasing independence. - Excellent written and verbal communication skills, with confidence presenting to and building rapport with clients. - Organised, methodical, and detail-oriented, with excellent time management and the ability to prioritise a varied workload. - Discreet and able to handle sensitive client information with confidentiality. - Strong interpersonal skills and the ability to build positive relationships quickly with both external and internal stakeholders. - Comfortable learning and demonstrating software products. - Genuine interest in geopolitics, security, and global affairs. - Good working knowledge of Microsoft Office, including Excel, PowerPoint, Word, and Dynamics. **QUALIFICATIONS** - Bachelor's degree in International Relations, Politics, Security Studies, Business, Marketing, or a related field; or equivalent professional experience. - 1 to 3 years of experience in sales, business development, account management, or a client-facing role. - Experience selling software or subscription (SaaS) products is an advantage. - Exposure to the security, intelligence, risk, or defence sector is desirable but not essential. - Able to travel within the UK and internationally as required. - Right to work in the United Kingdom. - A secondary language (such as Spanish or German) is desirable. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Microsoft Office - Excel - PowerPoint - Word - Dynamics - English ### Nice to have - Spanish - German - secondary language --- Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SibyllineLtd/744000159900019-sales-and-client-success-manager-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)