# User Researcher

**Company**: UK Health Security Agency
**Location**: Birmingham, Leeds, Liverpool or London (Canary Wharf)
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: fixed-term
**Salary**: £41,983 to £52,113 a year
**Category**: Design
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/K9919-26-0308?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a6fd0843-e11

## Description

The User Researcher role at UK Health Security Agency involves embedding user-centred design (UCD) approaches into UKHSA ways of working. You will work as part of a multidisciplinary squad collaborating with teams across UKHSA to ensure design projects are rooted in a deep understanding of users and their needs.

Key responsibilities:

- Carry out user research activities, creating research plans, recruiting participants, preparing discussion guides, and running user research sessions.

- Analyse and synthesise user research data to present clear and engaging user insights and actionable findings.

- Contribute to improving user research practice and ways of working by adhering to and embedding consistent and high-quality professional standards.

- Drive awareness of user research practices, advocating for user needs and user research to be embedded within strategy, policy, and service design.

- Work collaboratively and in an inclusive manner by involving teams and colleagues from across UKHSA in user research.

- Act as the voice of users in the design of services, making actionable recommendations based on insights and communicating these to stakeholders clearly and confidently.

Requirements:

- Experience of using user-centred design methods and practices in complex organisations.

- Experience of designing and delivering inclusive user research with a range of users.

- Experience of qualitative research methodologies and knowing how to apply different methods to different research projects.

- Experience of using basic techniques to analyse and synthesise findings.

- Ability to create actionable, evidenced-based insights using a variety of techniques to tell compelling stories.

- Experience of developing user research practices and a good understanding of the key standards in assuring the quality of user research.

- Ability to explain the value of research practice, navigate stakeholder landscapes, and gain support for research plans, findings, and ways of working.

- Ability to work as part of a multidisciplinary team, working directly with other professions to ensure effective and timely delivery.

Desirable criteria:

- Government service assessments.

- Working in an agile environment.

- Coaching and mentoring other user researchers.

Location: Hybrid working based at any of our Core HQs in either Birmingham, Leeds, Liverpool or London (Canary Wharf).

Salary: £41,983 to £52,113 a year per annum, pro rata.

Contract: Fixed term, 14 months.

Working pattern: Full-time, Part-time, Job share, Flexible working.

## Skills

### Required
- user-centred design
- qualitative research methodologies
- analysis and synthesis
- inclusive research practices
- user research methods
- user-centred practice and advocacy

### Nice to have
- government service assessments
- agile environment
- coaching and mentoring

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/K9919-26-0308?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)