# Customer Service Advisor

**Company**: Polestar
**Location**: Milan, Italy
**Work arrangement**: hybrid
**Category**: Customer Experience
**Industry**: Automotive

**Apply**: https://polestar.teamtailor.com/jobs/7578444-customer-service-advisor?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a6f8394f-521

## Description

We are seeking a Customer Service Advisor to join our team at Polestar. As a Customer Service Advisor, you will be responsible for managing customer requests and technical issues through various channels, ensuring high-quality service, adhering to operational standards, and achieving Customer Satisfaction (C-SAT) and Service Level Agreement (SLA) targets.

Key Responsibilities:

- Provide front-line customer support through Polestar channels

- Manage customer issues/service network with a focus on C-SAT and SLA (calls, chats, case management)

- Remotely manage technical and software issues according to global guidelines from Polestar

- Provide technical support for roadside assistance for customers and service network

- Coordinate with the service network to resolve customer issues

- Support technical training for the service network

- Manage business opportunities

- Perform back-office activities, such as creating purchase orders for invoicing, recall activities, and contracts

- Contribute to continuous process improvement

Requirements:

- Bachelor's degree (nice to have)

- Valid driving license

- Fluent Italian (written and spoken); B2 English

- Strong customer orientation and results focus

- Ability to work towards objectives

- Technical problem-solving attitude

- Excellent communication and coordination skills

Joining and Duration:

- We apply a continuous selection process, and the position will remain open until filled

- The contract has an initial duration of 12 months with the intention of hiring

About Polestar:

- We are aware that change is necessary

- We know that each of us can contribute to this change

- Our commitment to becoming climate-neutral by 2040 is fundamental, as is being inclusive, diverse, and innovative

- Together, we are creating, collaborating, and experimenting to launch a new era of sustainable mobility

- We are a performance-driven brand, determined to improve the society in which we live

If you recognize yourself in this description, apply now to join the Polestar family!

## Skills

### Required
- Italian
- English
- Customer Service
- Technical Support
- Problem Solving
- Communication
- Coordination

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Source: [Apply at polestar.teamtailor.com](https://polestar.teamtailor.com/jobs/7578444-customer-service-advisor?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)