# Senior Customer Trust Analyst, EMEA

**Company**: Abnormal AI
**Location**: Remote - UK
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Security
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/abnormalsecurity/jobs/7963934003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a6f646f0-e9d

## Description

Abnormal AI is looking for a Senior Customer Trust Analyst to build and lead its customer-trust program across EMEA.

As the first Customer Trust hire in the region, this person will partner closely with EMEA-based Engineering and Sales teams to foster a culture of trust between Abnormal and its customers.

The role involves presenting Abnormal's control environment to senior buyers, designing response strategies for high-stakes security reviews, and driving clarity when customer expectations conflict with reality.

Responsibilities:

- Own and build the customer-trust program for EMEA

- Contribute to defining how the trust response process scales as deal volume grows

- Translate customer security requirements into internal controls, evidence, and product or operational requirements

- Track and drive resolution of gaps between customer expectations and Abnormal's actual control environment

- Partner with EMEA-based Engineering and Sales teams, as well as Security and Legal

- Maintain up-to-date content in Responsive and accurate documentation in Safebase Trust Center for EMEA

- Support the tooling that underpins the trust response process

- Engage in ad-hoc projects as required

- Maintain regular communication with internal stakeholders and Sales leadership

Requirements:

- 7-10 years of experience in customer-facing security, trust, or compliance roles

- Familiarity with SOC 2, ISO 27001, ISO 27701, ISO 42001, RFPs, and security questionnaires

- Experience translating customer security requirements into internal controls, evidence, and product or operational requirements

- Strong project management skills

- Excellent written and verbal communication skills

Nice to Have:

- Bachelor's degree or equivalent experience

- CIPP/E, CIPM, CISM, CISSP, CTPRP, or ISO 27001 Lead Auditor certification(s)

- Experience using Responsive and SafeBase Trust Center

- Experience in a fast-paced, high-growth technology company

## Skills

### Required
- SOC 2
- ISO 27001
- ISO 27701
- ISO 42001
- RFPs
- security questionnaires
- project management
- communication skills

### Nice to have
- CIPP/E
- CIPM
- CISM
- CISSP
- CTPRP
- ISO 27001 Lead Auditor
- Responsive
- SafeBase Trust Center

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/abnormalsecurity/jobs/7963934003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)