# Senior Operations and Collections Specialist

**Company**: Pleo
**Location**: Lisbon
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/pleo/b77e813a-51c1-40f9-a2f9-539ce0536517?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a6f60004-c2f

## Description

We are looking for a Senior Operations and Collections specialist to join our Credit team at Pleo. You will own collections end to end , from the first conversation with a customer who's fallen behind, through to external agencies and legal action , as we scale our credit product.

**Responsibilities:**

- Monitor a portfolio of customers that are unwilling or unable to pay back their credit

- Engage with customers in the portfolio in a 1:1 capacity to resolve breach of credit terms

- Liaise with external agencies and legal firms in different jurisdictions when internal solutions are not found, including instructing legal actions and registering claims in insolvencies

- Build and maintain reports pertaining to collections activities, amounts collected, amounts written off, internal and external portfolio performance, and provide other reports and insights as required

- Collaborate with leadership, risk & underwriting and other operational teams to support policy changes and proactive monitoring based on data driven analyses

- Create and maintain documentation relating to the collections processes

**Requirements:**

- Experience in collections, risk and compliance, and/or data analysis

- Background in customer-facing roles across B2B or B2C

- Strong independent leadership skills

- Intermediate skills with Google Workspace, SQL, and GenAI

- Experience collaborating with product and engineering teams

- The skill to convey complex operational concepts with simplicity and empathy

- Sharp prioritisation skills

- Familiarity with FinTech, collections, or legal environments is a strong plus

**Benefits:**

- Your own Pleo card

- Lunch is on us for your work days

- Comprehensive private healthcare

- 25 days of holiday + public holidays

- Hybrid and fully remote working options

- Free mental health and well-being support

- Paid parental leave

## Skills

### Required
- collections
- risk and compliance
- data analysis
- Google Workspace
- SQL
- GenAI

### Nice to have
- FinTech
- legal environments

---

Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/pleo/b77e813a-51c1-40f9-a2f9-539ce0536517?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)