# Customer Service Consultant

**Company**: AIA
**Location**: Melbourne
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q30255387

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Melbourne-509-St-Kilda-Rd/Customer-Service-Consultant_JR-66934?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a6f3853b-e82

## Description

At AIA, we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us.

As a Customer Service Consultant at AIA, you'll have the opportunity to make a real difference in people's lives. You'll be the first point of contact for our customers, providing them with the support and guidance they need when they need it most.

Through our structured training and development plan, you'll become an expert on AIA's products and services, helping customers to make informed decisions about their insurance needs and providing them with peace of mind.

**Day to day you will:**

- Respond to inbound customer enquiries via the telephone and email in an empathetic and professional manner.

- Provide clear and accurate information about our products and services.

- Ensure customer's records are accurate and up to date.

- Proactively contact customers and Financial Advisors to gather additional information when required.

Our commitment to work-life balance is reflected in our hybrid work model, which offers flexibility through two days of remote work and three days of in-office collaboration (Monday - Wednesday) after an initial classroom-based training and buddy program.

Allocated shift pattern between: 9am - 5pm Monday – Friday.

**Successful applications will demonstrate:** As a customer-focused individual, you'll be passionate about delivering exceptional customer service outcomes that leave a positive and lasting impression. In addition, you will have:

- Previous experience in a customer facing role; this could have been gained in retail, hospitality, telco etc.

- A keen attention to detail and strong administration skills

- Flexibility and adaptability to thrive in a fast-paced environment

- Excellent verbal and written communication skills

- Ability to problem solve and a solution focused approach

**Why choose AIA:**

- Career progression offered through internal pathway program, on the job training and induction program

- Free membership to AIA Vitality health and wellbeing program

- Four additional recharge days per year in addition to annual leave

- Competitive salary + Bonus Potential + Staff discounts

- Hybrid work – WFH 2 days per week

- Discounted parking available + public transport + amenities close by

## Skills

### Required
- customer service
- communication skills
- administration skills
- problem solving

### Nice to have
- previous experience in a customer facing role
- retail experience
- hospitality experience
- telco experience

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Melbourne-509-St-Kilda-Rd/Customer-Service-Consultant_JR-66934?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)