# Restaurant Support Representative

**Company**: Slice
**Location**: Debar, Ohrid
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/slice/jobs/8275991?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a6d69e28-e7b

## Description

We believe independent restaurants deserve the same advantages as big chains without giving up their independence.

You will be working in a highly competitive environment where you will get the opportunity to learn and collaborate from and with industry experts, giving you the chance to continuously grow your professional capabilities while improving yourself and the team.

The Role: This role will provide exemplary service, ensuring the best partner experience is provided on inbound and outbound communication, handling responses from mass communication to Slice partners via Email/SMS or manual reachout when necessary, while meeting acceptable response times.

Responsibilities:

- Addressing Partner inquiries and objections while educating Partners on Slice processes

- Providing product feedback and new recommendations based on conversations and requests from restaurants

- Collaborating with cross-functional operational resources to ensure day-to-day service levels are met

Requirements:

- Excellent English verbal and written skills

- Knowledge of Spanish is a plus

- Excellent problem-solving and time-management skills

- Ability to analyze problems and strategize for better solutions

- Proven adaptability and ability to readily respond to changing circumstances and expectations and support new initiatives

- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), Salesforce

- Solid negotiation skills and ability to build strong interpersonal relationships with the team and management

Benefits:

- Paid training from day one

- Career growth that's real

- Learning & Development program

- Referral program

- Wellbeing program

- Competitive salary

- Night hour supplements and extra payments

- Ping pong tournaments, Pizza Fridays, and summer parties

## Skills

### Required
- Microsoft Office Suite
- Salesforce
- problem-solving
- time-management
- adaptability
- negotiation

### Nice to have
- Spanish

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/slice/jobs/8275991?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)