# Customer Success Programs Manager

**Company**: Anthropic
**Location**: Boston, MA; New York City, NY; San Francisco, CA; Seattle, WA; Washington, DC
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $260,000-$260,000 USD
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5226954008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a683ec5b-1e8

## Description

At Anthropic, we're looking for a Customer Success Programs Manager to join our team. As a Customer Success Programs Manager, you'll own a portfolio of programs and work across the full Claude product surface to design and ship the programs that take customers from activation to value realization, expansion, and renewal.

Key responsibilities include building and running a portfolio of programmatic CS plays, designing and shipping Claude-powered engagement plays, and designing and delivering high-leverage live engagements. You'll also flex across the needs of the function, instrument every program with consumption, product telemetry, and qualitative signals, and treat every cohort as an experiment.

To be successful in this role, you'll need 6-8+ years of experience in Customer Success, with meaningful time in a Digital, Scaled, or Programmatic CS function. You'll also need a clear track record of delivering measurable customer outcomes, hands-on fluency with AI in your own workflow, and direct experience running live 1:many engagements.

If you're a seasoned Customer Success professional with a passion for AI and a desire to make a meaningful impact, we'd love to hear from you.

## Skills

### Required
- Customer Success
- Program Management
- AI
- Claude
- Digital Engagement
- Live Engagement
- Data Analysis
- SQL

### Nice to have
- Technical Writing
- Product Development
- Marketing
- Sales

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5226954008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)