# Senior Hardware Product Quality Manager, PQM

**Company**: NVIDIA
**Location**: Santa Clara, CA
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Hardware-Product-Quality-Manager--PQM_JR2022611?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a67f9593-cfc

## Description

We are looking for a Senior Hardware Product Quality Manager (PQM) to support NVIDIA's datacenter hardware quality initiatives. As a Senior Hardware Product Quality Manager, you will collaborate with customer-facing teams to address customer complaints, develop deep technical expertise in NVIDIA's products, and coordinate with internal teams to drive effective issue resolution.

**Responsibilities:**

- Participate in conference calls and face-to-face meetings related to quality on a weekly or monthly basis

- Track key quality metrics and report regularly to the quality engineering team and internal management

- Use statistical methods to analyze quality and reliability data, identify trends, and develop projections for risk assessment and corrective actions

- In crisis or critical issue situations, quickly assimilate technical details to understand the critical elements of the issue and provide direction to working engineering teams

- Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions, and recovery plans for complaints

- Write and review 8D reports for customer consumption

- Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution and ensure operational continuity

- Continuously drive problem resolution internally by providing leadership and direction

- Identify opportunities to accelerate PQM workflows with AI and guide the integration of AI-enabled tools into quality management processes

**Requirements:**

- BS or MS degree from a leading university in electrical engineering, quality, or a related technical field (or equivalent experience)

- 8+ years of demonstrated experience in electronics customer quality role

- Customer interface experience is critical

- Quickly comprehend technical details relevant to understanding customer complaints

- Excellent proficiency with 8D problem-solving tools/methods

- Excellent written and oral communication skills

- Strong social skills, with a logical approach to problem-solving, good time management, and task prioritization

- Strong organizational and program management skills with experience coordinating across multiple engineering and business teams

- Proficient using MS Office software tools, data analytical tools, and email communications

**Preferred Qualifications:**

- Background in semiconductor manufacturing processes such as Si fab, Package assembly, and Final test

- Knowledge of SMT and PCBA manufacturing practices and controls

- Background in electronics reliability standards at the component, board, or system level

- Knowledge of server system hardware and design, development, architecture, failure analysis, or testing

- Close working relationships with customer quality teams and using structured problem-solving to find solutions to their issues

NVIDIA offers highly competitive salaries and a comprehensive benefits package.

## Skills

### Required
- 8D problem-solving tools/methods
- MS Office software tools
- data analytical tools
- email communications
- electrical engineering
- quality management
- statistical analysis

### Nice to have
- semiconductor manufacturing processes
- SMT and PCBA manufacturing practices
- electronics reliability standards
- server system hardware
- structured problem-solving

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Hardware-Product-Quality-Manager--PQM_JR2022611?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)