# Account Specialist

**Company**: Thomson Reuters
**Location**: CDMX
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico-Mexico-City/Account-Specialist_JREQ195006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a6745acc-a59

## Description

We are seeking an Account Specialist to join our team in Mexico, driving renewal and upsell opportunities.

**About the Role:** As an Account Specialist, you will be responsible for:

- Renewal Management: Owning the end-to-end renewal process for a portfolio of customers, ensuring accuracy, timeliness, and alignment with customer value realization.

- Commercial Execution: Preparing quotes, contracts, and documentation; managing inbound commercial inquiries; identifying and executing low-complexity upsell and cross-sell opportunities.

- Customer Engagement: Acting as a primary contact for commercial and support-related inquiries; confirming renewal intent and clarifying terms with customers.

- Data Analysis & Forecasting: Analyzing customer data to identify trends and opportunities; maintaining accurate CRM records and renewal forecasts.

- Cross-Functional Collaboration: Partnering with Account Executives, Customer Success Managers, Finance, and Legal to ensure smooth processing of commercial transactions and strategic alignment.

**About You:** You are a fit for the role if you have:

- 2+ years in account management, renewals, inside sales, or customer-facing roles (preferably in SaaS or recurring revenue environments) and accounts portfolio management.

- Bachelor’s degree in business, Marketing, or a related field, or equivalent professional experience.

**Skills & Attributes:**

- Advanced English proficiency both written and oral.

- Strong commercial acumen and negotiation skills.

- Excellent communication and relationship management abilities.

- Highly organized with strong attention to detail and follow-through.

- Analytical and solution-oriented mindset.

- Proficient in CRM and quoting tools (e.g., Salesforce, CPQ platforms).

- Comfortable managing multiple priorities and working cross-functionally.

- Ability to build value propositions aligned with customer needs.

**Key Metrics:**

- Renewal & Retention: % of contracts successfully renewed, and customers retained.

- Cross-Sales & Upsells: Revenue generated from low-complexity upsell and cross-sell opportunities.

**Compensation:** Base salary + variable commissions based on performance metrics.

**Benefits:**

- Hybrid Work Model: Flexible hybrid working environment.

- Flexibility & Work-Life Balance: Supportive workplace policies, including work from anywhere for up to 8 weeks per year.

- Career Development and Growth: Culture of continuous learning and skill development.

- Industry Competitive Benefits: Comprehensive benefit plans, including flexible vacation, Mental Health Days off, access to Headspace app, retirement savings, tuition reimbursement, and employee incentive programs.

## Skills

### Required
- English
- CRM
- quoting tools
- commercial acumen
- negotiation skills
- communication skills
- analytical skills

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico-Mexico-City/Account-Specialist_JREQ195006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)