# Damage Insurance Advisor (Auto and Home)

**Company**: Aviva Canada
**Location**: Montreal, QC
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Canada---Montreal-QC-555-Chabanel-Ouest/Conseiller-re--en-assurance_R-175114?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/damage-insurance-advisor-auto-and-home-a67352a2-514/

## Description

We are seeking a Damage Insurance Advisor (Auto and Home) to join our team at Aviva Canada. As a member of our team, you will play a crucial role in helping clients protect what matters most to them with tailored home and auto insurance solutions.

You will work in a dynamic environment focused on collaboration, continuous learning, and exceptional customer service. You will receive comprehensive support to ensure your success.

**Work Schedule and Training:** This role requires availability from Monday to Friday between 8 am and 8 pm. Regular working hours will be determined based on operational needs. Occasional shifts from 12 pm to 8 pm are required.

A three-month in-person training program will begin on January 11, 2027. During this period, the training schedule will be from 9 am to 5 pm, Monday to Friday, according to a fixed schedule. The training will be provided by Aviva teams and aims to provide the knowledge, tools, and skills necessary for success in the role.

**Responsibilities:**

- Respond to client inquiries regarding their home and auto insurance needs.

- Analyze client needs and recommend appropriate protection.

- Conduct submissions, pricing, and underwriting of insurance contracts.

- Modify and update existing policies.

- Provide an exceptional customer experience at every interaction.

- Meet established performance and quality objectives.

- Maintain up-to-date knowledge of products, procedures, and regulatory requirements.

- Collaborate with team members to contribute to a positive and high-performing work environment.

**Requirements:**

- Minimum of three years of customer service experience.

- Experience in sales or a role focused on achieving objectives.

- Excellent communication and interpersonal skills.

- Strong customer orientation and ability to build trust relationships.

- Ability to learn quickly and adapt to a changing environment.

- Excellent organizational and priority management skills.

- Experience in a call center or insurance industry is an asset.

- Proficiency in computer tools and ease of working with multiple systems simultaneously.

- Knowledge of French is required.

- Intermediate advanced level of English is required due to the nature of tasks, work tools, or interactions with partners, team members, or English-speaking clients.

**Preferred Qualifications:**

- Experience in the damage insurance sector.

- Experience working in a call center environment.

- Familiarity with performance indicators (KPIs).

- Experience in consultative sales or client development.

- Permit in personal damage insurance.

**What We Offer:**

- A comprehensive compensation package including base salary, eligibility for an annual bonus, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities.

- A hybrid and flexible work model.

- Exceptional career development and advancement opportunities.

- A competitive vacation regime, with the possibility of purchasing five additional days per year.

- Employee-led programs focused on gender, LGBTQ+ community, origins, diversity, and inclusion.

- Corporate wellness programs to support employees' physical and mental health.

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## Skills

### Required
- Customer Service
- Communication
- Interpersonal Skills
- Time Management
- Computer Literacy
- French
- English Language

### Nice to have
- Damage Insurance Experience
- Call Center Experience
- Performance Indicators
- Consultative Sales
- Personal Damage Insurance Permit

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Source: [Apply at aviva.wd1.myworkdayjobs.com](https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Canada---Montreal-QC-555-Chabanel-Ouest/Conseiller-re--en-assurance_R-175114?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)