# Service Desk Specialist

**Company**: GDIT
**Location**: Newington, VA
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $89,250 - $120,750
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Newington/Service-Desk-Technician_RQ231140-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a66f2235-307

## Description

Advance how our customers operate while you advance your career. Join GDIT as a Service Desk Specialist and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As a Service Desk Specialist, the work you’ll do at GDIT will be impactful to the mission of customer. You will play a crucial role in ensuring continuous IT availability and delivering rapid technical support to empower end-users across the enterprise.

**Responsibilities**

- Support first-line IT operations by troubleshooting hardware, software, and network issues to minimize system downtime and maintain customer mission readiness.

- Collaborate with end-users, system administrators, and tier-three technical teams to diagnose, escalate, and resolve complex IT service requests efficiently.

- Drive high first-contact resolution rates and overall customer satisfaction through structured ticketing workflows and proactive problem-solving.

- Utilize ITSM ticketing platforms (e.g., ServiceNow, Remedy), Active Directory, remote access tools, and enterprise knowledge bases to manage incidents.

- Provide onsite first line troubleshooting and remediation actions

**Requirements**

- Education: Bachelor Degree, or combination of relevant experience

- Certification DOW IAT-II (CompTIA Security + CE or equivalent)

- Experience: 1+ years of related IT service desk or help desk experience

- Technical skills: Experience with Microsoft Active Directory, Microsoft Office Suite of Products, ServiceNow & Remedy ticketing systems, CUCM, Fiber Optic Cable

- Security clearance level: Top Secret/SCI

- US citizenship required

- Role requirements: Work on the client site Monday - Friday (Daytime hours)

**Benefits**

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities including paid education and certifications

- Cutting-edge technology you can learn from and apply to solve real world problems

- Rest and recharge with paid vacation and holidays

## Skills

### Required
- Customer Support
- Information Technology (IT) Systems
- Information Technology Operations
- Systems Engineering
- Troubleshooting
- Microsoft Active Directory
- Microsoft Office Suite of Products
- ServiceNow
- Remedy
- CUCM
- Fiber Optic Cable
- CompTIA Security+ CE

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Newington/Service-Desk-Technician_RQ231140-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)