# Incident Response Analysis Manager

**Company**: Cisco
**Location**: Bangalore, India
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Bangalore-India/Incident-Response-Analysis-Manager_2026982-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/incident-response-analysis-manager-a66ed51d-7e2/

## Description

The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions.

As a Incident Response Analysis Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation.

You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

## Responsibilities:

- Act as the main point of contact for production support, managing and resolving tickets across various business units

- Triage and prioritize support tickets based on urgency and impact

- Conduct root cause analysis and apply critical thinking to solve complex problems

- Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions

- Collaborate closely with business users, analysts, and developers to understand issues and enhancements

- Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction

- Follow Industry best practices for security, scalability, and performance

- Document processes, resolutions, and recurring issues for knowledge management and training purposes

## Minimum Qualifications

- Bachelor’s degree in Engineering with 6–7 years of relevant professional experience.

- 3+ years of experience using or supporting one or more of the following technologies: Java, SQL, PL/SQL, Oracle, MongoDB, Cassandra, Snowflake, AngularJS, Python, APIs (HTTP/RESTful web services), Elastic, or Kibana.

- 3+ years of experience in technical operations support and the utilization of case management tools.

- Experience with commercial business processes (New & Renew), specifically Configure, Price, Quote and Order Management systems.

## Preferred Qualifications

- Excellent english communication skills to collaborate effectively with global teams.

- Foundation AI / Gen AI knowledge

- Strong Analytical and troubleshooting Skills.

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## Skills

### Required
- Java
- SQL
- PL/SQL
- Oracle
- MongoDB
- Cassandra
- Snowflake
- AngularJS
- Python
- APIs
- Elastic
- Kibana
- Technical Operations Support

### Nice to have
- AI
- Gen AI
- Analytical Skills
- Troubleshooting Skills

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Bangalore-India/Incident-Response-Analysis-Manager_2026982-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)