# Senior Customer Success Manager

**Company**: Salesforce
**Location**: Singapore - Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Singapore---Singapore/Customer-Success-Manager_JR355098?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a664674a-59a

## Description

We are seeking a Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be responsible for delivering exceptional customer experiences to our Signature customers. You will serve as a named resource and partner for our Salesforce Signature customer organizations, orchestrating all deliverables and developing deep relationships with customers' team members.

Responsibilities:

- Effectively orchestrate Signature experience across sophisticated, multi-org, single-cloud customers with single-cloud product expertise and industry-relevant experience

- Align with and lead Business and Technical stakeholders, Account Success team, and other internal partners around customer goals ensuring value is delivered through Signature

- Single point of customer accountability covering only Signature-entitled customers building and maintaining strong, trusted relationships with customers

- Drive Customer Success Score metrics for customers and handle Escalations and Red Accounts

Experience and Skills:

- Experienced professional with minimum 10+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture

- Knowledge of Salesforce product and platform features, capabilities, and standard methodologies as well as a good understanding of enterprise architecture principles

- Technical expertise with one or more Salesforce clouds (Sales/Service CRM, Agentforce, Data Cloud) in solution design, project delivery, or implementation

- Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers

- Prior Salesforce experience in solution design, implementation, consulting is mandatory

- Experience in running Salesforce related digital transformation program banking and financial services is highly desirable

- Outstanding communication skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influencing at all levels of the organization

- Ability to facilitate difficult discussions and be adept at handling objections

## Skills

### Required
- Salesforce
- Customer Success
- SaaS
- Solution Design
- Implementation
- Consulting

### Nice to have
- Agentforce
- Data Cloud
- Digital Transformation
- Banking
- Financial Services

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Singapore---Singapore/Customer-Success-Manager_JR355098?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)