# Engineer - Enterprise Systems

**Company**: NVIDIA
**Location**: Santa Clara, CA
**Experience**: senior
**Job type**: full-time
**Salary**: 168,000 USD – 270,250 USD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Staff-Software-Engineer---Agentic-Automation_JR2028169?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a65b332f-90e

## Description

NVIDIA is seeking an engineer to own the engineering efforts across NVIDIA enterprise systems. You will partner with IT leadership to transform reactive support into strategic, AI-infused automated resolution systems and prevent problems before they occur, balancing speed, security, and an exceptional user experience for NVIDIAs.

**Responsibilities:**

- Design and implement agentic AI workflows using LLM-based agents, tool calls, RAG patterns, and orchestration frameworks

- Build robust integrations and automation pipelines across ServiceNow, identity management, monitoring platforms, and enterprise SaaS

- Triage and resolve Enterprise issues with a focus on automation and improving mitigation and resolution times

- Manage and troubleshoot Enterprise-scale collaboration, productivity, AI, and Infrastructure systems

- Trace and root cause complex, multi-system failures, identify patterns in recurring tickets, and build automation or self-service solutions

- Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities

- Mentor team members on troubleshooting methodology and systems thinking

**Requirements:**

- Bachelor's Degree or equivalent experience

- 8+ years in SRE, Enterprise Support, or DevOps, with experience in SaaS, hybrid cloud, AI/ML environments

- Experience building production-grade agentic workflows

- Software engineering fundamentals with deep experience in building products and operating large-scale systems

The base salary will be determined based on your location, experience, and other objective job-related factors. The expected base salary range for this position is 168,000 USD – 270,250 USD. You will also be eligible for equity and benefits.

## Skills

### Required
- AI/ML
- SaaS
- hybrid cloud
- DevOps
- SRE
- Enterprise Support
- agentic workflows
- ServiceNow
- identity management
- monitoring platforms
- enterprise SaaS

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Staff-Software-Engineer---Agentic-Automation_JR2028169?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)