# Fraud Specialist, Supplier Operations & Governance

**Company**: Twilio
**Location**: Remote - Canada
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: 90,800.00 - CAD 113,500.00
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8292798?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a655ede5-b6d

## Description

We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. As a Fraud Specialist, Supplier Operations & Governance (P4), you will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services.

In this role, you will:

- Advise account managers, accounting, and management on best practices to handle billing disputes

- Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms

- Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers

- Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution

- Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes

- Dig into call and messaging data to identify why bills don’t match or find evidence of fraud

- Build dashboards that communicate key metrics related to the lifecycle of disputes

- Read contracts and interpret what should be the invoice versus what it is

- Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices

- Partner closely with data analytics, engineering, and accounting to reconcile accounts

You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact.

The estimated pay ranges for this role are as follows:

- 90,800.00 - CAD 113,500.00

- Target Bonus Percentage 15%

## Skills

### Required
- telecom operations
- fraud operations
- customer success
- vendor management
- procurement
- collections
- consulting
- written and verbal communication
- dispute resolution
- project management
- data analysis
- Excel
- Google Sheets
- Looker
- SQL

### Nice to have
- A2P SMS ecosystem
- international traffic routing
- international revenue share fraud (IRSF)
- artificially inflated traffic (AIT)
- Call Detail Records (CDRs)
- workflow platforms
- dashboard building
- Python
- scripting
- AI and automation tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8292798?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)