# Manager - Product Management - Travel Communication Platform

**Company**: Capital One
**Location**: New York, NY
**Experience**: senior
**Job type**: full-time
**Salary**: $179,700 - $205,100
**Category**: Product Management
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/New-York-NY/Manager---Product-Management---Travel-Communication-Platform_R1003028-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a64c9d13-e59

## Description

We are seeking a Manager, Product Management to lead our travel communication platform strategy. You will own the overarching communications platform strategy, charting its strategic expansion and defining the greenfield strategy for SMS engagement.

Responsibilities:

- Chart the Strategic Vision: Own the end-to-end strategy and product roadmap for Capital One Travel's multi-channel communications platform.

- Scale the Email Templating Engine: Drive its expansion from servicing communications into dynamic, personalized marketing use cases.

- Define the SMS Strategy: Develop a comprehensive strategy for leveraging text messaging to drive customer engagement and value.

- Pioneer AI Integration: Explore and define how to responsibly layer Artificial Intelligence into critical servicing and marketing messaging.

- Unlock Personalization at Scale: Strategize and execute the integration of rich personalization data into our communications engine.

- Empower Partner Teams: Unify fragmented tooling into a scalable, self-serve system.

- Drive Complex Migrations: Lead multi-phase platform migrations with clear scope boundaries and credible fallback plans.

- Define Success Metrics: Establish and own key performance indicators that demonstrate platform value.

- Champion "Well-Managed" Design: Partner with Legal, Risk, and Compliance teams to embed regulatory requirements and governance into the platform.

Requirements:

- Currently has, or is in the process of obtaining a Bachelor's or Master's Degree in a quantitative field, Business or Marketing.

- OR Bachelor's degree in any field and at least 3 years of Product Management experience.

Preferred Qualifications:

- Experience translating business strategy and analysis into consumer-facing digital products.

In this role, you will be expected to demonstrate proficiency in five key areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.

## Skills

### Required
- Artificial Intelligence
- Email Templating Engine
- SMS Strategy
- Personalization Data
- Product Roadmap
- Communication Platforms

### Nice to have
- Digital Products
- Business Strategy
- Analysis

---

Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/New-York-NY/Manager---Product-Management---Travel-Communication-Platform_R1003028-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)