# Assurance Consultant

**Company**: Telstra
**Location**: Bangalore
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://telstra.wd3.myworkdayjobs.com/en-US/Telstra_Careers/job/Bengaluru-Karnataka/Assurance-Consultant_JR-10177375?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a64b32d6-958

## Description

As an Assurance Consultant, you will provide quality and cost-effective customer service to Telstra's customers by processing enquiries, provisioning orders, and billing relating to a range of products and services.

Telstra is Australia's leading telecommunications and technology company with a footprint in over 20 countries. In India, we're building a platform for innovative delivery and engagement that will strengthen our position as an industry leader.

**Responsibilities**

- Provide all types of customer support (sales, faults, simplex complaints, and service) across all retail customers and channels.

- Accurately and efficiently process customer requests and inquiries in alignment with guidance tools, scripts, service standards, and targets.

- Resolve customer issues by assisting customers to understand, use, and troubleshoot issues relating to our products and services.

- Resolve routine to complex customer enquiries involving billing, account management, sales/modify/move orders, simple fault management, and complaints follow-up.

- Use your knowledge of Telstra processes to effectively hand over customer enquiries/issues to the appropriate area when necessary.

- Assess needs and promote and sell Telstra products/services as part of recommending alternative products or services to resolve an issue or in alignment with agreed cross-selling and upselling processes and targets.

- Meet prescribed customer service and messaging standards and performance objectives by following documented processes.

- Work effectively across diverse cultures by demonstrating awareness and adapting flexibly across interactions with our culturally diverse team members and customers.

**What We Offer**

- Performance-related pay

- Access to thousands of learning programs

- Global presence across 22 countries; opportunities to work where we do business

- Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births

- Employees are entitled to 12 paid holidays per calendar year

- Eligible employees are entitled to 12 days of paid sick/casual leave per calendar year

- Receive insurance benefits such as medical, accidental, and life insurances

## Skills

### Required
- Active Listening
- Analytical Thinking
- Business Writing
- Collaboration
- Creativity
- Detail-Oriented
- Negotiation
- Problem Solving
- Process Improvement

### Nice to have
- Osca
- Phoenix
- Rifdi bill generator
- Salesforce.com
- Siebel CRM Systems
- TAM
- T-Analyst

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Source: [Apply at telstra.wd3.myworkdayjobs.com](https://telstra.wd3.myworkdayjobs.com/en-US/Telstra_Careers/job/Bengaluru-Karnataka/Assurance-Consultant_JR-10177375?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)