# Service Desk Analyst

**Company**: Anduril
**Location**: Costa Mesa, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $77,000-$102,000 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/andurilindustries/jobs/5063246007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a61f6881-462

## Description

We are seeking a Service Desk Analyst to support key day-to-day processes, including technical support for software and hardware, configuring Windows, Linux, and Apple computers, and assisting with various upgrades across the Anduril tech-fleet.

Responsibilities:

- Provide on-site and remote technical support for software and hardware.

- Handle tickets in the Jira Service Management system.

- Identify persistent problems and recurring failures and escalate to the engineering team.

- Configure Windows, Linux, and Apple computers with the latest software updates, device management, and the Anduril security stack.

- Manage inventory and assets of all endpoint hardware.

- Support and administer licenses for end-user software, including Microsoft Office, Adobe, Lucid, and Matlab.

- Identify knowledge articles and standard operating procedures (SOPs) for end-users and internal IT.

- Assist with ongoing operational improvements and implementation projects as needed.

Requirements:

- A minimum of 3+ years of experience in a service desk technical role.

- Excellent knowledge of PC and Apple hardware.

- Extremely detail-oriented.

- Excellent customer service and communication skills.

- Experience with a ticketing system and managing a ticket queue.

- Must participate in a weekly on-call rotation.

- Must be able to travel if necessary.

- Eligible to obtain and maintain an active U.S. Secret security clearance.

Preferred Qualifications:

- Experience with Linux.

- Experience with AWS Virtual Workspaces.

- Experience with Mobile Device Management (MDM).

Benefits: Anduril offers a comprehensive benefits package, including top-tier benefits for full-time employees.

## Skills

### Required
- Windows
- Linux
- Apple
- Jira Service Management
- Microsoft Office
- Adobe
- Lucid
- Matlab
- customer service
- communication
- ticketing system

### Nice to have
- AWS Virtual Workspaces
- Mobile Device Management (MDM)

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/andurilindustries/jobs/5063246007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)