# Technical Customer Success Specialist

**Company**: HP Inc.
**Experience**: senior
**Job type**: full-time
**Salary**: $83,000 to $127,800 USD annually
**Category**: IT
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Spring-Texas-United-States-of-America/Technical-Customer-Success-Specialist_3169146-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a60eb436-0d1

## Description

HP's Digital Solutions team is looking for a US-based post-sales technical Customer Success Specialist to join the team to help customers implement HP's software solutions with a focus on DEX and endpoint security.

The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.

**Key Qualities for Success:**

- Agile and flexible, able to adapt and pivot effortlessly to new information and realities to get the job done.

- Ability to think, engage, and lead strategically, and enjoy rolling up sleeves and working tactically with individuals across the organization to get work done.

- Leverage insights and customer orientation to deliver actionable insights to customers to demonstrate the value of HP's Digital Solutions.

**Primary Responsibilities:**

- Serve as the customer's post-sales HP Digital Solutions expert.

- Assist customers in implementing and integrating HP software solutions within their environment.

- Work to ensure that HP products are properly integrated with existing customer tool sets.

- Be the customer's voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.

- Establish a regular cadence with customers to ensure they are getting full value out of their HP software investment.

- Deliver product training to partners, customers, and other stakeholders.

- Provide technical management and escalation within accounts, providing customers with access to product and engineering teams for issue resolution.

- Drive customer satisfaction by delivering technical documentation and information to customers.

- Document customer activity within the CRM.

**Requirements:**

- Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.

- 5+ years of experience in developing, implementing, managing, and sustaining Enterprise IT systems.

- Experience with Windows endpoint operating systems and endpoint management.

- Experience with service delivery involving endpoint solutions.

- Experience with endpoint solution architecture and management.

- Experience in customer-facing roles supporting software-based services and customer success.

- Experience building and maintaining relationships across multiple organizational levels.

- Experience with software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).

- Experience deploying, troubleshooting, and updating endpoint software.

- Experience managing stakeholder relationships within customer environments.

**Additional Requirements:**

- Ability to travel up to 25% to support customer activities.

The pay range for this role is $83,000 to $127,800 USD annually, with additional opportunities for pay in the form of bonus and/or equity.

**Benefits:**

- Health insurance

- Dental insurance

- Vision insurance

- Long-term/short-term disability insurance

- Employee assistance program

- Flexible spending account

- Life insurance

- Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, and additional flexible paid vacation and sick leave.

## Skills

### Required
- Microsoft Windows
- Azure
- Intune
- Service Delivery
- Endpoint Security
- Software Deployment
- PowerShell
- SCCM

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Spring-Texas-United-States-of-America/Technical-Customer-Success-Specialist_3169146-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)