# Trainer - Product, Brand and Service Training Team

**Company**: Lush
**Location**: ., .
**Work arrangement**: remote
**Job type**: Full-time
**Category**: HR
**Industry**: Retail

**Apply**: https://lush.pinpointhq.com/en/postings/7f7c1b10-ca84-4e69-9ecf-340df732ede4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a608d1ae-035

## Description

Diversity matters at Lush, where we're building a brand that represents the people of the world. We're looking for a Trainer to join our Retail Training Team to inspire and empower colleagues to become product and brand experts, captivating storytellers, and joyful daymakers.

As a Trainer, you'll help create, deliver, or co-host inspiring in-person training experiences around the UK and Ireland. You'll ensure training has a lasting impact through follow-up, shop visits, and collaboration with wider teams. You'll also coordinate the creation of, or create, maintain, and share engaging product and brand training in various formats.

Key responsibilities include:

- Creating, delivering, or co-hosting in-person training experiences

- Ensuring training has a lasting impact

- Coordinating product and brand training creation

- Consulting with Inventors and Category experts to determine key training messages

- Creating, delivering, or co-hosting virtual training sessions

- Monitoring sales data, trends, and insights to develop understanding of product, brand, and service training needs

- Sharing experience and skills to support peer development

To succeed in this role, you'll need:

- Genuine passion and exceptional knowledge of Lush

- Curiosity, self-motivation, and a drive to learn

- Organisation and proactivity

- Ability to thrive independently and collaboratively

- Fantastic product and ingredient knowledge

- Excellent rapport and trust-building skills

- Great questioning and listening skills

- Flexibility and multitasking abilities

- Exceptional standards of staff knowledge, customer care, and experience within Lush stores, Spas, and Hair Lab

- Experience in managing a shop floor and leading a team

Benefits include:

- 25 days holiday plus bank holidays

- 6 months of full pay for parental leave

- Enhanced paternity leave

- Bonus scheme

- Day off for weekday birthdays

- Holiday purchase scheme

- 50% discount on Lush products and spa treatments

- Cycle to work scheme

- Discounted rail and bus season tickets

- Employee assistance programme

- Wellbeing and mindfulness sessions

- Access to employee-led Community Networks

## Skills

### Required
- product knowledge
- brand knowledge
- training delivery
- communication skills
- organisational skills
- self-motivation
- curiosity
- flexibility
- multitasking

### Nice to have
- shop floor management
- team leadership
- exceptional customer care

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Source: [Apply at lush.pinpointhq.com](https://lush.pinpointhq.com/en/postings/7f7c1b10-ca84-4e69-9ecf-340df732ede4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)