# Floor Manager - Cecconi's Mayfair, Central London - Fixed Term Contract

**Company**: Soho House
**Location**: London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: contract
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5001059101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a60524f6-630

## Description

We are seeking a Floor Manager to join our team at Cecconi's Mayfair in Central London on a 14-month fixed term contract maternity cover.

As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff.

Key duties include:

- Driving exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff

- Leading engaging training sessions on Soho House food and drink programs

- Collaborating across departments to ensure every guest interaction is seamless and aligned with brand expectations

- Supporting recruitment efforts and overseeing onboarding and development of new team members

- Gathering and acting on member feedback to continuously improve service and offerings

- Training and coaching staff on Soho House core values, roles, and service standards

- Overseeing daily operations, managing labour costs, and upholding standards of appearance, compliance, safety, and professionalism

In return, you will receive:

- Weekly pay

- Team meals whilst on shift prepared by our chefs

- Every House Membership

- 50% off Food & Drink, 7 days a week

- Staff Room Rate; Any Bedroom, Any House, $100 a night

- Private Health and Dental Care

- Life Assurance

- Day off on your birthday

- Up to 50% Staff Discount on Cowshed & Soho Home

- 2 days paid a year to support a charity of your choice

- Free Counselling Sessions

- Continuous training to develop yourself personally and professionally

To be considered for this role, you should have:

- A minimum of 2+ years' experience in a similar capacity

- The ability to thrive in fast-paced, high-volume environments and maintain calm under pressure

- Excellent customer service skills and a passion for hospitality

- The ability to work flexible shifts and schedules, including weekends and holidays as needed

## Skills

### Required
- customer service
- team management
- training and development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5001059101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)