# Private Patient Coordinator

**Company**: Woodland Hospital - Northamptonshire
**Job type**: full-time
**Salary**: 37.5 hours per week
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://ramsayhealthcare.wd3.myworkdayjobs.com/en-US/Ramsay_Careers/job/Kettering/Private-Patient-Co-ordinator_JR16979-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a6048cca-8d9

## Description

Woodland Hospital is one of Northampton's leading private hospitals, part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.

You will assist the Private Patient Manager to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels; in person, on the telephone and in writing. To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.

**Responsibilities**

- Take responsibility for the timely provision of quotes within the hospital

- Provide support for primary contact for the National Enquiry Centre and key stakeholders

- Book consultation appointments in clinics for private patients

- Provide accurate cost information to patients following their consultation regarding any onward intervention (estimated quote provided by enquiry centre prior to consultation)

- Provide quotes for patients to make an informed decision to the Enquiry Centre

- Ensure outpatient clinics are followed up to retain patients who are converting to surgery

- Ensure all records and reports are maintained and kept up to date

- Ensure relevant information is forwarded to all interested parties involved in the patient pathway

- Assist if required by following up quotes given and see if further information needed

- Ensuring insurance authorisation details are complete and accurate so planned treatment can go ahead.

**Requirements**

- Marketing and or Sales experience

- Ability to manage a portfolio of private patients from initial call to discharge

- Sound Computer skills using the MS Office Suite and Web based reporting

- Confident in engaging with a variety of people particularly in a high end setting

- Excellent communication skills both face to face, over the phone and in writing

- Articulate with the highest standard of personal presentation

**Benefits**

- Health, Wellbeing & Financial Security

- Private Medical Cover, with the option to add your partner and dependants

- Discounted Bupa Dental Insurance

- Life Assurance (Death in Service) x3 your base salary

- Private Pension, with Ramsay matching up to 5% after a qualifying period

- Employee Assistance Programme

- Work–Life Balance

- 25 days annual leave + bank holidays, with the option to buy or sell additional days

- Flexible shift patterns, where possible

- Family friendly policies including enhanced parental leave

- Volunteer leave to support causes that matter to you

- Career Development & Recognition

- Training and Development via the Ramsay Academy to support your career development

- Colleague recognition programme to celebrate our people

- Lifestyle & Everyday Perks

- Access to our benefits platform, offering a wide range of discounts

- Cycle2Work scheme

- Subsidised staff restaurant, where possible

- Free parking on site, where possible

## Skills

### Required
- MS Office Suite
- Web based reporting
- Marketing
- Sales
- Communication skills

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Source: [Apply at ramsayhealthcare.wd3.myworkdayjobs.com](https://ramsayhealthcare.wd3.myworkdayjobs.com/en-US/Ramsay_Careers/job/Kettering/Private-Patient-Co-ordinator_JR16979-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)