# Receptionist

**Company**: St James Medical Centre
**Location**: Croydon
**Job type**: full-time
**Salary**: £12.71 an hour
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A0272-26-0002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a6039191-537

## Description

The GP Receptionist is a key front-line role within an NHS GP practice, acting as the first point of contact for patients, carers, and visitors.

You will provide a professional, caring, and confidential reception and administrative service, supporting both patients and the clinical team.

Main duties of the job:

- Provide a professional and welcoming reception service to patients, carers, and visitors

- Answer telephone calls promptly, deal with enquiries, and signpost patients appropriately

- Book, cancel, and manage appointments using clinical systems (e.g. EMIS/SystmOne)

- Process repeat prescription requests in line with practice procedures

- Maintain accurate and up-to-date patient records, ensuring confidentiality at all times

- Scan, file, and process incoming/outgoing correspondence and clinical documents

- Support clinicians with administrative tasks, including referrals and follow-ups

- Deal with patient queries in a calm and professional manner, including difficult or distressed individuals

- Ensure compliance with GDPR, NHS policies, and practice procedures

- Work effectively as part of a team in a busy, fast-paced primary care environment

The practice provides a wide range of primary care services, including general medical consultations, chronic disease management (such as asthma and COPD), health screenings, vaccinations, and minor procedures.

It operates from its main site at 189a St Jamess Road, Croydon and also runs a branch surgery at Castle Hill Surgery in New Addington.

The clinical team includes GPs, nurses, healthcare assistants, and specialist staff such as a diabetic nurse and counsellor/psychotherapist, working together to deliver coordinated patient care.

The practice is rated Good by the Care Quality Commission (CQC) and has been established for over 25 years, with a strong focus on providing accessible, community-based NHS healthcare.

Details:

- Date posted: 26 October 2026

- Pay scheme: Other

- Salary: £12.71 an hour

- Contract: Permanent

- Working pattern: Full-time

- Reference number: A0272-26-0002

- Job locations: 189A St James Road, Croydon, Surrey, CR0 2BZ, United Kingdom and Castle Hill Surgery, 1A Castle Hill Avenue, New Addington, CROYDON, CR0 0TH

## Skills

### Required
- Excellent communication skills
- Strong telephone manner
- Good IT skills
- Ability to prioritise workload
- Ability to remain calm under pressure
- High level of accuracy

### Nice to have
- Previous experience in a GP practice
- Experience using clinical systems
- Experience processing appointments
- Experience working in a high-volume telephone environment

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A0272-26-0002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)