# Robot Pilot - Customer Service

**Company**: Keywords Studios
**Location**: Mexico City
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $10,500
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/FB407785B5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a5b54d59-834

## Description

We’re looking for Robot Pilots to join our team in support of our client from the robotics field. In this fully remote role, you will support the real-time monitoring and performance of robotic arms deployed on client sites.

This role is critical to ensuring the reliability of these systems and delivering a high-quality experience to the customers. You’ll be on the front lines,watching for issues, diagnosing problems, and escalating when needed.

Duties and Responsibilities:

- Actively monitor robot performance and system health through internal dashboards and monitoring tools.

- Detect anomalies, errors, or performance concerns through observation or automated alerts.

- Investigate issues, apply known solutions, and attempt resolution where possible.

- Document and escalate unresolved issues based on established workflows.

- Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack.

- Accurately document incidents, including symptoms, actions taken, and resolution outcomes.

- Maintain continuity across shifts through effective written updates and documentation.

- Evaluate and escalate external questions or concerns related to robot behavior or system status.

- Take occasional calls from the clients owning and operating the robots on-site.

Requirements:

- Strong communication and listening skills; ability to clearly explain what’s happening and what needs to be done.

- Excellent written and verbal communication skills.

- Observant, detail-oriented, and able to stay focused during repetitive tasks.

- Technically curious , you don’t need to be an engineer, but you are comfortable using internal tools and asking good questions.

- Calm under pressure, especially when things break.

- Comfortable working independently and as part of a team, including across shifts.

- Prior experience in a support, monitoring, or gaming environment is a plus.

- Strong critical thinking and problem-solving ability.

- Willingness to work rotational shifts.

- Comfortable using Slack and learning internal monitoring systems.

Benefits:

- Salary: $10,500 gross (before taxes)

- Law Benefits

- Monday to Friday, 8am - 5pm

- Career path

- After 3 months: Medical expenses insurance, Saving funds, Grocery tickets ($1,200)

## Skills

### Required
- communication
- problem-solving
- technical curiosity
- critical thinking

### Nice to have
- support
- monitoring
- gaming

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/FB407785B5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)