# Entry-Level System Support Specialist

**Company**: Leidos
**Location**: Huntsville, AL
**Experience**: entry
**Job type**: full-time
**Salary**: $30.00 - $35.52 an hour
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Huntsville-AL/System-Support-Specialist_R-00195946?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a59717aa-17c

## Description

We are seeking an Entry-Level System Support Specialist to join our team in Huntsville, AL. As a key member of the Digital Sector, you will provide technical support for end-user computing devices and services at Marshall Space Flight Center (MSFC) under the NASA End-user Services and Technologies (NEST) Contract mission.

**Primary Responsibilities:**

- Assist with setting up and delivering end-user services, including mobile devices, printers, and computer equipment, following established procedures and guidance from senior technicians.

- Provide basic technical support for end-user hardware, software, and device-related issues, troubleshooting common problems and escalating issues requiring additional technical expertise.

- Interact with NASA customers and contractors to provide basic information and assistance with NEST services, ensuring a positive customer service experience.

- Perform initial identification and basic troubleshooting of system issues using established procedures, escalating unresolved problems and incidents to senior-level technicians.

- Assist with documenting, tracking, and escalating third-party software and network-related issues to the appropriate technical support teams.

- Support the fulfillment of end-user hardware and software requests, ensuring accurate documentation and adherence to established service processes.

**Basic Qualifications:**

- High School Diploma or equivalent.

- 4 years of Information Technology (IT) support experience.

- Strong written and verbal communication skills, with the ability to interact professionally with customers and team members.

- Experience providing technical support for current versions of the Windows operating system.

- Experience providing technical support for current versions of macOS.

**Preferred Qualifications:**

- Knowledge of and experience with the NASA desktop computing environment and software suite.

- Experience using ServiceNow to manage incidents and service requests.

**Clearance Requirements:**

- U.S. Citizenship is required.

- Ability to obtain and maintain a Public Trust.

The salary for this position is approximately $30.00 - $35.52 an hour. The actual hourly rate is based on location.

## Skills

### Required
- Windows
- macOS
- IT support
- communication skills

### Nice to have
- NASA desktop computing environment
- ServiceNow

---

Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Huntsville-AL/System-Support-Specialist_R-00195946?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)