# Manager - Process Management

**Company**: Capital One
**Location**: McLean, VA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $122,100 - $139,400
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Manager---Process-Management--Hybrid-_R1004588-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/manager-process-management-a58c58c4-4e2/

## Description

As a Manager of Process Management, you will deliver flawlessly executed processes that improve business efficiency, drive results, and support customer needs.

In this role, you will lead the Card Inventory process, ensuring forecasting for all product lines are created monthly and orders are placed for all cards and collateral in a timely manner, ensuring efficient delivery of card packages to customers.

You will establish and modify the processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line.

You will lead a small team to ensure proper accounting and supplier performance related to Inventory and Manufacturing.

You will monitor data and process trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data and performance integrity.

Partnering with various stakeholders including suppliers, project leads, LOBs, ESM, and finance will be critical to the success of your team.

You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.

**Responsibilities:**

- Build well-managed data solutions, tools, and capabilities to enable proper forecasting for Suppliers

- Build and advance the team's agenda by setting the strategic direction and building a roadmap of targeted initiatives that support our mission and mitigate risks

- Create an internal data and “Insights into Action” strategy to establish a culture of inclusion, belonging and development while delivering for key customers and stakeholders

- Build and maintain strong relationships with key stakeholders to influence decision-making and alignment

- Craft and deliver compelling presentations to senior leaders to guide informed discussions and influence decisions

- Collaborate with business leaders, operations, risk managers, product, tech, audit, legal, compliance, ESM, and intent to connect dots and amplify outcomes

- Gather insights from various routines, data sources, and partners to inform strategic priorities

- Design and produce metrics used to measure efficiency and effectiveness

- Proactively drive process improvements aligned with desired customer outcomes

- Analyze, identify, and correct data issues with systems used or owned by a department

- Provide subject matter expertise on processes when representing the department in projects and other meetings

**This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.**

**Basic Qualifications:**

- High School Diploma, GED or equivalent certification

- At least 3 years of experience in process management

- At least 3 years of experience in project management

- At least 3 years of experience in people management

- At least 3 years of experience in relationship management

**Preferred Qualifications:**

- Bachelor’s Degree

- Lean certification or Six Sigma certification

- 4+ years of experience in process management

- 4+ years of experience in project management

- 4+ years of experience in people management

- 4+ years of experience in relationship management

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- process management
- project management
- people management
- relationship management
- data analysis

### Nice to have
- Lean certification
- Six Sigma certification

---

Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Manager---Process-Management--Hybrid-_R1004588-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)