# Senior Product Quality Analyst

**Company**: Spotify
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.lever.co/spotify/c3f6ea23-97d0-4a9a-a9ad-04f1e745d916?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a57a7363-fa4

## Description

The Personalization team at Spotify makes deciding what to play next easier and more enjoyable for every listener. As a Senior Product Quality Analyst in the Voice Production Team, you will bring a dedicated evaluation perspective to the team, focusing on AI voice quality. You will own how Spotify defines and measures AI voice quality, combining Voice Production's creative standards, Speak's technical standards, and industry benchmarks.

Your goal will be to help answer whether Spotify's technology serves its specific needs best. You will:

- Define the quality bar for Spotify's AI voice models across different products, audiences, languages, and use cases

- Design evaluation rubrics and build an evaluation approach to measure qualities such as naturalness, tone, pacing, pronunciation, accent, audio quality, and overall experience

- Plan and execute evaluation campaigns, providing clear recommendations for Voice Production, Speak, and product teams

- Establish an ongoing evaluation rhythm to reassess model quality as technology and products evolve

- Benchmark Spotify's AI voices against third-party models and competitors

- Determine appropriate quality trade-offs for additional languages and regions

- Collaborate with voice experts, machine learning teams, product partners, and vendors to maintain a consistent quality bar

- Identify gaps in model performance and use evaluation insights to influence future research and technical priorities

The ideal candidate has experience in product quality, evaluation, or a related field, with expertise in voice or audio quality. You should be able to work autonomously, communicate clearly across teams, and stay up-to-date with the evolving AI voice landscape.

## Skills

### Required
- product quality
- evaluation
- voice quality
- audio quality
- AI voice models

### Nice to have
- generative AI
- speech technology
- AI voice landscape

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/spotify/c3f6ea23-97d0-4a9a-a9ad-04f1e745d916?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)