# Mid-Market Account Manager

**Company**: Freshworks
**Location**: Boston, MA
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $165,000 - $235,000
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000160303829-mid-market-account-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/mid-market-account-manager-a5750b9f-5e7/

## Description

Organizations everywhere struggle with the costs and complexities of software solutions that promise to simplify their lives. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.

As a Mid-Market Account Manager, you will manage an established portfolio of customers, build strong relationships, and uncover opportunities to grow their investment in Freshworks. You will own an approximately $5M ARR book of business, with a focus on 70% expansion and 30% retention.

Responsibilities:

- Own and Grow Your Portfolio: Manage an approximately $5M ARR book of Mid-Market and Commercial customers, driving expansion while maintaining strong customer relationships.

- Drive Expansion Revenue: Identify new use cases, lead discovery conversations, build compelling business cases, and close opportunities ranging from smaller add-ons to six-figure expansion deals.

- Build Strong Customer Relationships: Engage stakeholders across customer organizations, understand their business challenges, and position solutions that deliver measurable value.

- Expand Customer Adoption: Leverage Freshworks' growing suite of IT and customer experience solutions to identify cross-sell and upsell opportunities.

- Take Ownership of Your Business: Proactively manage a high-volume portfolio, prioritize opportunities, maintain accurate forecasts, and consistently execute against revenue goals.

- Collaborate Across Teams: Partner with Customer Success, Solutions Engineering, and internal stakeholders to deliver a strong customer experience and drive growth.

Qualifications:

- 3-5+ years of quota-carrying closing experience in B2B SaaS sales, account management, or a similar revenue-generating role

- Consistent Sales Performance: A demonstrated history of meeting or exceeding quota, with the ability to manage multiple opportunities and close deals efficiently

- Strong Discovery & Sales Skills: Ability to uncover customer needs, navigate objections, articulate business value, and drive deals to close

- Proactive Growth Mindset: You're comfortable identifying opportunities within existing accounts rather than relying solely on inbound demand

- Ownership & Drive: You're organized, resourceful, and thrive in a fast-paced environment where prioritization, accountability, and execution matter

- Collaborative Approach: You build strong relationships with customers and internal partners while taking ownership of your results

Additional Information:

- This is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston, MA office.

- Compensation & Benefits: On-Target Earnings (OTE): $165,000 - $235,000, including base salary and variable compensation (60/40 split)

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## Skills

### Required
- B2B SaaS sales
- account management
- sales skills
- customer relationships
- revenue growth

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000160303829-mid-market-account-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)