# Outcomes Architect, France (Customer Success)

**Company**: Notion
**Location**: Paris
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: €115,000-€128,000 per year
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/notion/9963b67f-ccb0-48f9-95f1-50a31d0cf643?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a570704c-627

## Description

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you'll be the build-beside partner who helps customers turn ambition into working systems inside Notion.

You'll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.

Key responsibilities:

- Drive workflow adoption and value realization for a book of named accounts

- Partner closely with Solutions Consultants on account strategy, expansion qualification, and customer success planning

- Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue

- Design and deploy workflows that solve specific business problems as a build-beside partner to the customer

- Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value

Requirements:

- Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment

- Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans

- Technical fluency and genuine comfort building live in software

- Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy

- Strong program and stakeholder management skills

- Fluency in English and French

Nice to haves:

- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software

- Experience working with flat, at-risk, or complex renewal accounts

- Familiarity with usage-based or consumption-based models

- Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams

## Skills

### Required
- customer adoption
- value realization
- renewals
- expansion
- B2B software
- workflow adoption
- account strategy
- customer success planning
- English
- French

### Nice to have
- productivity
- collaboration
- workflow software
- usage-based models
- consumption-based models
- shared account ownership

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/notion/9963b67f-ccb0-48f9-95f1-50a31d0cf643?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)