# Band 3 Therapy Services Receptionist

**Company**: Royal Free London NHS Foundation Trust
**Location**: Barnet
**Salary**: £30630.00 to £32346.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9391-26-2023?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/band-3-therapy-services-receptionist-a55670cc-b42/

## Description

We are seeking a Band 3 Therapy Services Receptionist to join our team at Royal Free London NHS Foundation Trust.

The successful candidate will provide a courteous reception service to patients and clinicians, contributing to the efficient and effective running of designated outpatient clinics.

Key responsibilities include:

- Greeting and welcoming patients and visitors in a professional and friendly manner

- Booking patients in for appointments and recording attendance using EPR/Cerner

- Managing appointment booking and cancellations following clinical guidance and service protocols

- Handling incoming queries via email, telephone, and face-to-face

- Managing communication between patients, clinical staff, and other departments

- Ensuring all patient information is handled confidentially and securely

- Maintaining the reception area and supporting service continuity

The post-holder will work as part of the Therapy Services Team, ensuring an efficient, high-quality, and timely service is provided.

Salary: £30,630 to £32,346 per annum.

Benefits include flexible hours, generous benefits, and next-level training.

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## Skills

### Required
- Excellent customer care skills
- High degree of accuracy and attention to detail
- Experience of prioritising own workload
- Knowledge of patient confidentiality and Data Protection Act

### Nice to have
- Ability to successfully manage and resolve difficult situations
- Excellent telephone manner
- Experience of using own initiative
- Experience of team working
- Excellent communication skills
- Effective interpersonal skills
- Good IT skills
- Excellent organisational skills
- Experience of record keeping

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9391-26-2023?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)